Customer Success Manager
About Us AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online... more info
Customer Success - Team Manager
Salary:
100.00 - 125.00
Posted:
16-02-2025
Category:
Project Process Management
Melbourne,
Job Description
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Salient Group. High growth Marketing SaaS platform with a focus on the SMB segment. The customer success team has a genuine love for delighting and enabling customers to best meet their ongoing objectives, with a laser focus on retention and growth. What You'll Be Doing Reporting to the CEO, you will collaborate closely with peers in sales and operations to ensure the best in class experience for customers and drive continuous improvement. You will be the key voice for the CS function, ensuring they are doing everything to drive real value and satisfaction with customers. You will: Manage a portfolio of high value accounts. Lead and grow the customer success function (small off-shore team). Develop and implement strategies to retain customers through meaningful touch points, ensuring each customer feels supported and valued. Lead quarterly strategic reviews and monthly check-ins for top tier clients to maintain alignment with their business goals. Work closely with other departments such as Product and Marketing to ensure alignment and the delivery of a cohesive client experience. Provide mentoring and coaching to help the team achieve renewal targets. Deliver and report on data-driven customer success strategies. Drive success with customer adoption to ensure renewal and/or expansion of their account. Create and refine scalable, reusable assets (playbooks, recipes, or delivery related) to further enable customers to be increasingly self-sufficient and successful on their journey. What You Will Bring A track record in leading customer success teams (ideally high velocity). Ideally experience within the marketing or E-commerce segment. Demonstrated team leadership and management experience. Commercial acumen to balance delivering awesome customer experiences and business priorities. Genuine passion for working for a global fast-growing company with distributed teams. Salary: $130K + Bonus + Sup Seniority level Mid-Senior level Employment type Full-time Job function Business Development, Customer Service, and Marketing Industries Software Development, Marketing Services, and Online and Mail Order Retail #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 16-02-2025
Category: Project Process Management
Melbourne,
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