Customer Support Administrator

Job Description

Opportunity to provide administrative support to the Family, Carer & Respite program Fixed term 9 month | Part time 22.8 hours/week Burnley location Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery. About the role Within the Lived Experience business unit, the Family, Carer & Respite program provides a targeted range of supports and services to families and carers who are caring for someone with mental health issues. The program offers counselling, mentoring and coaching, peer support, group workshops, case management, support coordination, linkages with service providers, online forums, carer education and information, education and vocational support, recovery retreats, respite programs and recreational activities. Family, Carer & Respite operate in the context of local community with a focus on supporting people to build confidence, develop resilience and achieve their better life goals which reflects Mind’s Model of Recovery Oriented Practice. We are seeking a self-motivated, compassionate Customer Support Administrator for a 9 month fixed term, part time (22.8 hours per week) opportunity in the Burnley area. You will possess strong analytical, stakeholder management, and communication skills as well as being highly productive and customer centric whilst presenting a professional image and providing a high level of support and service to clients. Key responsibilities Provide a professional approach and respond efficiently and warmly to all client and professional enquiries. Support Mind staff with client coordination and administrative tasks. Provide timely and accurate data entry and analysis to measure performance and assist in the understanding of activity and business drivers. Customer focused approach and ability to support and liaise with a diverse range of clients including clients, families and carers. What you’ll bring Tertiary qualifications (minimum Certificate IV) in Business Administration or other related field as designated by Mind and/or equivalent Administration experience in a related industry. Significant experience in administrative support, data entry and customer service in Not For Profit, Social Services, Community Services, Healthcare or Disability services settings. Highly effective communication and interpersonal skills, ability to positively contribute to the team and organisation culture. Exceptional organisational skills and ability to work under pressure to meet tight deadlines incorporating effective planning, time management, resourcing, facilitation and achieving quality outcomes therefore attention to detail is essential. Interested? Apply online visit Mind Careers - reference number 497093 . Online applications must be submitted by 11pm Friday 21 February 2025. Please contact the person below for more information. Alex Joseph – Manager, Family Carer & Respite Services Please note this role is open for Mind Australia employees only so do not share this information with external parties. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check. #J-18808-Ljbffr