Customer Support Engineer - Hospital Patient Monitoring

Job Description

Job Title: Customer Support Engineer - Hospital Patient Monitoring Job Description: Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom. Your challenge: An exciting opportunity has arisen for a customer-focused engineer to join our team in QLD, specializing within our Patient Monitoring portfolio. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Experience working with Patient Monitoring products will be highly desirable. Responsibilities include: Working collaboratively with the wider organisation to provide exceptional service to our customers, including corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades. Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). Managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to company processes. Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment. Determining the most cost-effective repair/solution to minimize customer downtime. Maintaining a high level of knowledge through continual training and development and keeping up to date with new technologies relevant to your area of focus. Supporting Queensland, Northern regions, and Northern NSW; however, Philips may require you to work at alternative locations (including interstate locations). Being able to work reasonable additional hours outside business hours as necessary to efficiently and effectively carry out your job role. We are looking for: To be successful in this role, you will ideally have: A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering. Experience in a customer-facing service engineering role within the medical equipment industry. Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage. Strong IT skills and the ability to work in a fast-paced environment. A Restricted Electrical License (ideally). A full AU driver’s license. Our Offer: We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences: A competitive salary. Company car. Learning and Development opportunities through our Philips University. The Philips Employee Shop allows employees to buy Philips products at discounted prices. Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further. Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. We encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply. Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request. #J-18808-Ljbffr