DD Waiver Support Coordinator

Job Description

Job Summary: As a DD Waiver Support Coordinator, you will be responsible for providing support coordination services to children and adults with Developmental Disabilities (DD) who have a Medicaid Waiver and are administered under regional Community Services Board contracts. Support Coordination activities are designed to assist individuals in accessing needed social, educational, vocational, residential, psychiatric, and medical supports essential for living in the community in the most integrated and least restricted setting. You will work with multiple community partners to create a package of these services, requiring you to arrange, coordinate, monitor, evaluate, and advocate for services to meet an individual’s needs. You will often facilitate meetings and coordinate with the individual, family, and other providers to find a person-centered solution for the individuals supported. As a Support Coordinator, you are expected to develop and maintain a supportive relationship with the individual and their families, including linking the individual with systems that provide them with needed services, resources, and community inclusion opportunities. As part of the Support Coordination team, you will work with other Support Coordinators and Supervisors from The Arc of Northern Virginia’s Services Department to utilize a team approach and collaborate with colleagues to support one another and the organization’s work. The ideal candidate will have excellent oral and written communication, organizational, and problem-solving skills and the ability to work both independently and as part of a team. Key Responsibilities: Case Management Manage caseload and build relationships with individuals and service providers. Conduct comprehensive assessments and develop/update Individual Service Plans (ISP) annually with input from individuals and their support teams. Service Coordination Connect clients to community services as outlined in their Person-Centered Plan (PCP). Support implementation of service plans through follow-ups and ongoing assessments, educating individuals on adherence. Site Visits and Monitoring Conduct face-to-face visits every 90 days (or 30 days for Enhanced Case Management) and monitor service quality through satisfaction evaluations. Partner with public school systems to aid the transition of special education graduates to adult programs. Work together with a variety of providers to implement plans of supports for individuals. Documentation Complete required documentation, including progress notes and service plans, ensuring timely EHR entry while meeting regulatory standards. Community Integration Collaborate with individuals to identify and access opportunities for community engagement. Professional Development Engage in annual training and professional development activities. Additional Duties Assess individual support needs and tailor service plans accordingly. Research and connect individuals to local services for improved quality of life. Coordinate logistics such as transportation and housing for service access. Regularly evaluate support effectiveness and maintain accurate records. Communicate updates with stakeholders and ensure confidentiality. Collaborate with various professionals for comprehensive support and stay informed on best practices. Hours: The standard work week at The Arc of Northern Virginia is 37.5 hours. The hours for this position can be flexible, although they include some evening and weekend commitments based upon the availability of individuals and families as well as the timing of organizational events. Telework is offered and determined as appropriate by supervisory staff during and following a successful 90-day probational period. Minimum Qualifications: Bachelor’s degree from an accredited four-year institution in a relevant human services field, such as Social Work, Psychology, Human Development, Human Services, or Special Education. At least one year of experience working directly with individuals with intellectual and/or other developmental disabilities. Must exhibit exceptional oral, written, and interpersonal communication skills. Strong critical thinking abilities are essential for advocating and navigating complex systems. Strong organizational capabilities and time management skills, ensuring efficient management of multiple demands on time. Solid understanding of case management services, including the ability to manage and sustain an active caseload, requiring adaptability, prioritization of tasks, and effective time management strategies. Ability to perform well under pressure, establish priorities, and meet deadlines consistently. Attention to detail is crucial for the accuracy and completeness of all records and documentation. Competence in utilizing information from assessments, evaluations, observations, and interviews to formulate individualized service plans tailored to each client’s needs and objectives. Proficiency in establishing and sustaining positive working relationships with colleagues, individuals and families, and community partners. Experienced in working independently and collaboratively within a team setting. Demonstrates initiative and the capacity to make independent, informed decisions in emergencies. Familiarity with Microsoft Office and similar online applications, with the ability to effectively utilize technology for documentation purposes. Preferred Qualifications: Bilingual in Spanish or other specialized languages. Knowledge of treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, discharge planning, and service coordination. Experience with Electronic Health Records (EHR). Understanding of Medicaid Waiver services and Medicaid Waiver requirements, timelines, and documentation. Special Requirements: The candidate chosen for this position will be required to complete a Child Protective Services Central Registry check and a Criminal Background check to the satisfaction of The Arc of Northern Virginia, as well as drug and TB screening. A valid motor vehicle driver’s license is required, and the candidate will be required to use their own vehicle to and from meeting appointments, with mileage reimbursement provided by The Arc of Northern Virginia. Salary: Salary offer is determined by qualifications and experience directly related to the position. Benefits: Questions about The Arc’s benefits package will be discussed during the interview. How To Apply: Submit your resume and a cover letter to: Cheryl Johnson, MSW, Director of Services Please include the position title in the subject line of your email. #J-18808-Ljbffr