Data Analyst Lead/Senior Data Analyst-with Data Governance-must have Telecommunications industr[...]
Data Analyst Lead/Senior Data Analyst - Data Governance Must have Telecommunications industry experience. Responsibilities:... more info
Data Analyst – IntouchCX
Salary:
100.00 - 125.00
Posted:
15-03-2025
Category:
Database, Analytics BI
Job Description
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job We are seeking a detail-oriented and analytical Data Analyst who will be responsible for developing tools, optimizing processes, and managing databases to support business operations and drive efficiency. The ideal candidate will collaborate with various stakeholders to understand their needs and implement solutions that enhance productivity and streamline workflows. Responsibilities Create and maintain tools using MS Office (Excel, PowerPoint, Access) and Google Apps (Sheets, Docs) to support data analysis and reporting. Design user-friendly dashboards and reports to visualize key performance indicators (KPIs) and business metrics. Analyze current business processes and identify areas for improvement and standardization. Develop and implement automated solutions to enhance workflow efficiency and reduce manual effort. Collaborate with cross-functional teams to ensure alignment and adherence to standardized processes. Manage and maintain databases using tools such as Knime, Big Query, and Looker Studio for data analysis and reporting. Extract, transform, and load (ETL) data as necessary to support analytical needs. Ensure data accuracy, integrity, and accessibility for stakeholders. Qualifications Bachelor’s degree in Business Administration, Information Technology, Data Science, or a related field. Proven experience as a Data Analyst or in a similar role. Proficiency in MS Office Suite and Google Apps. Strong experience with database management and data visualization tools (Knime, Big Query, Looker Studio). Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus. Knowledge of power query, Macros, and VBA. Knowledge of SQL is a plus. Strong mathematical skills to help collect, measure, organize, and analyze data. Excellent communication and presentation skills. A systematic and logical approach to problem-solving. Superior attention to detail with an eye for accuracy. Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment. Strong analytical, problem-solving, critical thinking, and decision-making skills. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 15-03-2025
Category: Database, Analytics BI
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