Data Center Customer Operations Engineer IV

Job Description

Data Center Customer Operations Engineer IV Who are we? Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary The role will be based at Derrimut at our ME4 site, where you will receive full training and onboarding to help you best succeed in the role. Ideally, applicants will be coming from a data center environment or similar and be able to commit to the 24/7 roster, in which you will work an even share of day and night shifts (7am or 7pm start). Key responsibilities: Install and configure network devices which include rack and stack of equipment such as routers, servers, switches, and firewalls of different brands such as Cisco, Juniper, F5, Supermicro, HP, Microsoft, and Oracle. Install software updates and security patches for customer equipment. Install cross-connects Unshielded Twisted Pair (UTP) and Fiber patch cables. Provide remote technical support via phone call, email communication, web application (Cisco WebEx and TeamViewer) for emergency network outages and troubleshooting of network equipment, switches, and servers. Monitor network activities such as alert reports, error reports, and network performance statistics; report to ensure uptime and efficient resolution of issues. Assess and recommend improvements for customer network operations and integrated hardware/software. Prepare and maintain documentation of customer network inventory, troubleshooting procedures, and resolutions to issues. Maintain accurate records of work operations, events, and logs to produce concise reports to company management. Upgrade network equipment such as fan, Dual In-Line Memory Module (DIMM), motherboard, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drives. Perform tape backup to protect important customer information. Perform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR) to locate faults on fiber networks. Advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables. Benefits of the role: Bonus, health allowance, and loading on all shifts. 5 weeks annual leave, full training, and onboarding provided. Company focus on internal promotions and development of our employees. Loads of more company perks, wellness, health, and financial benefits! We are looking to interview immediately for this position. Applicants should be aware of requirements to lift 15kg and that due to customer requirements and the need for Security Clearances, only Australian Citizens are able to be considered. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. #J-18808-Ljbffr