Customer Delivery Coordinator
Apply now Job no: 502441Work type: Permanent - Full TimeLocation: BrisbaneCategories: Logistics/Procurement Based at... more info
Delivery Coordinator
Salary:
80.00 - 100.00
Posted:
11-01-2025
Category:
Supply Chain, Logistics Transportation
Job Description
About the Role: We are seeking a detail-oriented and customer-focused Delivery Coordinator to join our dynamic team at Lilydale City. This vital role ensures our customers enjoy a smooth and memorable experience when collecting their new or pre-owned vehicles. Key Responsibilities: Customer Communication: Schedule and confirm vehicle delivery appointments with customers. Ensure customers are informed throughout the delivery process, including payment confirmation and collection timelines. Payment and Compliance: Verify that all payments are received and processed before the vehicle is handed over. Ensure all required paperwork is accurate, complete, and ready for collection. Coordination with Departments: Work closely with the workshop and detailing departments to maintain a consistent workflow and ensure vehicles are prepared for on-time delivery. Collaborate with stock control to streamline vehicle availability and readiness. System Management: Utilize Autoplay and PMDS to monitor salespersons’ appointments and delivery schedules. Update the DMS system to ensure accuracy and track the progress of each vehicle. Customer Experience: Ensure every customer enjoys a seamless and positive experience during the delivery process. Conduct post-delivery follow-ups to confirm customer satisfaction and address any concerns. Administrative Support: Assist with administrative tasks post-delivery, such as updating customer records and generating feedback reports. Support the admin team during periods of high workload or work overflow. Record Keeping and Reporting: Maintain delivery records and provide insights to sales and management teams to enhance customer service. Ensure accurate documentation of customer feedback to improve dealership processes. What We’re Looking For: Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Experience working with dealership management systems such as Autoplay and PMDS (preferred). A proactive, customer-first mindset with a commitment to exceptional service. Ability to work collaboratively across departments and handle multiple priorities. What We Offer: Competitive salary with on-target earnings of $65,000+ per year. A supportive and inclusive team environment. Opportunities for professional growth within our dealership network. Join Us: If you’re passionate about delivering outstanding customer service and thrive in a fast-paced, collaborative environment, we’d love to hear from you! Apply today to become part of the Lilydale City team. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 11-01-2025
Category: Supply Chain, Logistics Transportation
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