Desktop Support Officer - Education

Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team in Keilor East to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. Here's what you'll be doing: Ensuring the smooth day-to-day operations of the customer's operations. Developing a friendly bond with end-users. Collaborating with colleagues to determine processes that require improvement or can be handled more efficiently. Seeking customer feedback on your performance and actively working to improve results. Identifying problems or requests that don't have an existing process and collaborating with peers to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with peers in other teams to ensure successful outcomes for customers. Here’s what you’ll bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues, remaining calm and articulate while providing clear explanations of problems and preventative measures. Proven leadership experience and the ability to effectively manage and motivate a team. A positive attitude and can-do mindset, supported by a track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing effective communication with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. #J-18808-Ljbffr