Desktop Support Officer - Site Lead
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just... more info
Desktop Support Officer - Site Lead (Education) - Melbourne
Salary:
60.00 - 80.00
Posted:
04-03-2025
Category:
Technical Support Administration
City of Brimbank,
Job Description
At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our expanding team in Melbourne.Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.What you'll do: Ensuring the smooth day to day operations of the customers operations Personable with end-users developing a friendly bond with customers Collaborating with your colleagues to determine any processes that require improvement or can be handled more efficiently Seeking customer feedback on your performance and taking an active approach in attempting to continuously improve these results Identifying problems or requests which don't have an existing process and collaborating with your peers to develop and implement one Ensuring documentation and procedures are always up to date Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer What you'll bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. Effective communication skills when troubleshooting technical issues. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Benefits Why You'll Love Working Here: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 04-03-2025
Category: Technical Support Administration
City of Brimbank,
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