IT Customer Support Analyst / Desktop support technician
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Desktop Support Technician
Salary:
80.00 - 100.00
Posted:
09-02-2025
Category:
Technical Support Administration
Sydney,
Job Description
Our client is looking for a dedicated and experienced Desktop Support Technician to join their team on a 6-month contract with the potential for permanent employment. This role will require you to work on-site in the CBD, five days a week, and provide a mix of Level 2 (60%) and Level 1 (40%) support. Key Responsibilities: Provide desktop support and troubleshooting for end-users, both in-person and remotely. Install, configure, and maintain Office 365, Microsoft Office Suites, and other essential software. Use ServiceNow to log and manage support tickets, ensuring timely resolution. Perform hardware installations, upgrades, and maintenance. Ensure adherence to IT policies and procedures, including security protocols. Collaborate with other IT team members to resolve complex issues and improve overall IT support processes. Document and maintain accurate records of support requests and resolutions. Qualifications: Proven experience as a Desktop Support Technician or similar role. Strong knowledge of Office 365, Microsoft Office Suites, and ServiceNow. Experience with both Level 2 and Level 1 support responsibilities. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus. Opportunity for the contract to become permanent based on performance. Work in a central CBD location with easy access to public transportation. Collaborative and supportive work environment. Professional development and growth opportunities. How to Apply: If you are passionate about providing top-notch IT support and have the required experience, we would love to hear from you. Please submit your resume or email to Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Insurance #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 09-02-2025
Category: Technical Support Administration
Sydney,
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