Despatch and Trade Desk Assistant

Job Description

Join Criterion - Family Owned Since 1981. Certified GREAT PLACE TO WORK (Great Place to Work ANZ 2024, Human Resources Director 2024) 08th January, 2025 Why Join Us? Criterion Industries, an Australian family-owned business since 1981, excels in delivering superior-quality building solutions. Our innovative products cater to the commercial and residential building industry. Rooted in our core values - Energetic, Committed, and United - we pride ourselves on delivering excellence and fostering a collaborative, supportive work environment.Criterion is a certified Great Place to Work (Human Resources Director 2024, Great Place to Work May 2024-May 2025). About the Role We are seeking a motivated individual for the role of Despatch and Trade Desk Assistant at Criterion Industries WA. This role combines face-to-face customer service, phone sales, and efficient delivery scheduling. If you're ready to bring your skills to a vibrant team, this opportunity is for you! Your Skills: Customer Service Experience: Previous experience in both face-to-face and phone customer service. Computer Proficiency: Intermediate skills in Outlook and ERP systems, along with experience in sales order entry. Interpersonal Skills: Ability to work successfully with a diverse range of personalities. Language and Mathematics: Intermediate proficiency in mathematical and English grammar intelligence. Communication: Fluent English speaking skills with a keen attention to detail. Ability to perform under pressure, manage multiple customers and requirements at once while adhering to standard processes. Preferred Skills: Industry Experience: Previous experience in the office fit-out industry or similar products (Aluminium Extrusions, Door Hardware, Timber Doors). ERP System Knowledge: Familiarity with Microsoft Business Central ERP system. Microsoft Office: Experience in Microsoft Excel and Word. Local Knowledge: Some knowledge of Perth CBD and surrounding areas. What the Role Involves: Serving customers face-to-face and taking phone sales orders. Processing sales orders, PODs for pick-up orders, and payments for pick-up orders. Providing ETAs to customers and managing the daily delivery truck schedule. Proactively communicating with clients about delivery times and advising on delays. Following up with purchasing/production regarding ETAs when required. Processing returns/credits and tracking backorders. Assisting with warehouse order picking as needed. Why Join Criterion? What we offer you: Competitive Salary: From $70-$80k PLUS superannuation Opportunities for skill development and growth within a collaborative work environment - clear development pathways Free on-site parking. Recognition programs to celebrate your achievements (Cheers for Peers and Values Awards) Closure across Christmas/NY Period Certified 'Great Place to Work'! If you are ready to embark on a role that blends customer service excellence with efficient delivery scheduling, apply now to become our Despatch and Trade Desk Assistant. #J-18808-Ljbffr