Customer Experience (CX) Manager
Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products... more info
Digital Customer Experience Manager
Salary:
60.00 - 80.00
Posted:
14-01-2025
Category:
Customer Service
Canterbury-Bankstown Council,
Job Description
The Company Our client is a strong player in the automotive finance industry and due to growth are looking to appoint a number of roles within their digital team to assist in accelerating the improving and enhancing of the digital customer experience across their platforms and drive business growth. The Role The Digital Customer Experience Manager is a key role for the business in streamlining and enhancing the digital customer experience and will ultimately be responsible for the production of detailed customer journey mapping as well as identifying gaps and enhancements across the existing digital platforms and storefronts. Key Accountabilities Develop and define customer journey maps and identify gaps and opportunities in the customer lifecycle. Look to enhance and streamline digital customer sales and online customer digital experiences. Optimise and maintain digital portals, sales platforms, storefronts and websites including eCommerce optimisation. Develop and improve SEO and SEM website tagging, reviews and iterations. To be successful in this role you will have: Solid understanding of UX/UI principles as well as extensive CX experience. eCommerce background. Strong proficiency in digital technologies, platforms and tools relevant to the automotive industry. Strong project management skills. Why Apply? Great opportunity to work for a reputable brand going through growth. Join at a time where your role will be key to success for the company's digital journey. Diverse organisation with a strong culture. Next Steps If you want to work for a recognised global brand with strong culture values and the ability to grow your career this will be the opportunity for you. For a confidential discussion, please contact Ai on 0451 193 774. Alternatively, click APPLY. Parity Consulting recognise the First Nations People as the Traditional Custodians of this land and celebrate their connection and love for the country. We only partner with clients who embrace diversity and are committed to cultivating the individuality of each and every employee. We encourage people with different beliefs, abilities, backgrounds and life experiences to apply. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 14-01-2025
Category: Customer Service
Canterbury-Bankstown Council,
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