Digital Marketplace Procurement Support Officer

Job Description

Digital Marketplace Procurement Support Officer About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. About the role We are seeking a detail-oriented, proactive Procurement Support Officer who will be responsible for receiving, actioning and responding to customer enquiries relating to procurement within the Digital Marketplace. In addition, you will collaborate with key procurement and strategic sourcing stakeholders ensuring transparency in all communications and the delivery of high-quality service. About you To be considered for the role, you must be able to demonstrate: Previous experience in a customer contact centre or similar. Possess excellent and professional customer service manner and presentation. Demonstrated interpersonal and negotiation skills, with an ability to establish and maintain effective working relationships, provide advice on procurement processes and policies, and work effectively with a diverse range of internal and external stakeholders. Analytical, conceptual and problem-solving skills with sound judgment and capacity to make decisions and recommendations where diverse interests need to be considered. Capacity to be flexible and adaptable to apply skills across the work and able to work well both independently and in a team environment. Key Accountabilities Receiving and responding to all inbound customer enquiries relating to procurement and the Digital Marketplace. Leverage your customer service skills to understand the enquiry and determine the appropriate path for resolution. Support the team's continuous improvement initiatives and stakeholder management. Monitor and report on procurement related enquiries. Demonstrate the highest standards of professional conduct and support for others and work collaboratively in a team environment. Assist in promoting a culture of innovation, learning, development, customer service and continuous improvement to the team to achieve its objectives. This position is only open to applicants with relevant rights to work in Australia. How to apply Apply before the advertised closing date 11:59pm on 6th January 2024. All applications should include: a resume; and a cover letter which addresses the key selection criteria (within three pages) Other relevant information The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act). To support this, DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated. Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role. #J-18808-Ljbffr