Digital Program Manager

Job Description

About Us At G’day Group, Australia’s largest regional hospitality provider, our Support Office team is at the heart of innovation, powering the success of over 300 unique locations across Australia. From technology and finance to marketing and operations, our diverse roles offer opportunities to shape the future of travel with creativity, strategic thinking, and a collaborative spirit.We provide a dynamic environment where professionals in our Support Office team can thrive with the flexibility to balance work and life, while contributing to a company that prioritizes growth, employee wellbeing, and excellence.If you're a forward-thinking professional eager to make a real impact, G’day Group is the place to elevate your career.About The Role As the Digital Program Manager you will lead and manage a team of Project Managers and engage with stakeholders across the business to deliver our Digital program of work outcomes and business benefits. You will focus on and lead a larger program of work including a mix of in-flight and incoming projects. You will facilitate communication amongst a program's cross-function team and identify potential risks, assess impact, develop mitigation strategies and monitor risk through the program lifecycle.Key Responsibilities Planning Be accountable for the planning of the Digital program of work and lead the initiation of new initiatives and projects. Work collaboratively with stakeholders to ensure projects in the Digital program are identified, well understood, appropriately scoped, risk assessed, cost estimated and planned in a way that will achieve results and subsequent realisation of expected benefits. Work collaboratively with the Discovery PMO to ensure that all pre-requisite tasks are undertaken prior to inclusion and implementation of a new project in the Digital program. Work collaboratively with stakeholders to ensure future work is identified and understood to enable appropriate and adequate resource availability. Be responsible for planning the pipeline of work directed by the priorities of the business, identifying utilisation gaps, resourcing conflicts and shortfalls. Align projects with broader strategic goals. Identify opportunities for scoping and delivery improvement to support a practice of continuous improvement. Develop a skill matrix model to support and inform best practice planning for the efficient utilisation and allocation of work to appropriately skilled team members. Identify skill gaps against schedules to ensure projects in the Digital program are well planned and resourcing capability shortfalls are identified early. Delivery Manage the delivery of the program of work on time, on budget and of an acceptable quality ensuring outcomes are fit for purpose and enable realisation of expected benefits. Resolve conflicts between projects competing for the same resources, ensuring critical initiatives receive adequate support while optimizing resource utilization across the program. Build and foster positive relationships with key stakeholders and vendors to enable resolution and/or mitigation of risks and issues relating to successful implementation of the Digital program. Provide an escalation point and lead the resolution and/or mitigation of risks and issues that cannot be addressed within a project. Provide coordination of the projects and their interdependencies within the Digital program and other programs of work/balancing competing demands. Develop and maintain up-to-date information which to provide accurate, timely program status and performance reports with content/narrative and measures presented, summarised at the appropriate level for the target audience. Governance & Assurance Complete and direct all tasks in line with DHP project management methodologies, IT methodologies and DHP policies and procedures. Work collaboratively with the PMO to perform audit and assurance checks of the program of work ensuring standards are being complied with. Drive project key performance baselines, ensuring delivery within agreed tolerances. Lead the Digital program reporting, including developing dashboards and program artifacts on a fortnightly cycle. Participate and lead steering committee meetings, ensuring reporting content is at an appropriate level and quality to facilitate decision making. Continuous Improvement Achieve improvements which enhance the overall performance of the Digital program and DHP as a whole. Identify and lead the implementation of improvements across DHP for the process and work practices associated with the Digital program; that ultimately improve the effectiveness of DHP in delivering technology enabled initiatives. Develop and ensure adoption of agile methodologies to simplify project delivery. Attendance and participation in leadership and communication forums. Workforce Management, (people management and leadership) and Safety Develop a cohesive, delivery culture across the Digital program, ensuring teams are working as one and are aligned to DHP behaviours and culture standards. Take responsibility for the safety and wellbeing of yourself and others e.g. managing fatigue. Identify and support AI opportunities to optimise and revolutionise program management and digital technology delivery to streamline core processes such as project tracking, resource allocation, and risk management. Skills & Experience To be successful in the role you will have formal qualifications in Project Management current PMBOK or Prince 2 accreditation and Agile certifications. You will have relevant tertiary qualifications in Information Technology or a related field. You will have demonstrated practical experience of managing large and complex IT and digital initiatives, with extensive knowledge of project and program management methodologies, techniques and tools.Whilst technical proficiency is important to the role, you will also need to demonstrate exceptional leadership and digital innovation skills. You will possess the attitude, soft skills, and capability to engage with a broad range of business stakeholders. Your high level of energy, self-motivation, autonomy, initiative, and attention to detail will be crucial in meeting the business demands at G’day Group. Your naturally upbeat and open style will align with our cultural values, and your ability to lead and inspire others will drive our digital transformation efforts.Benefits Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations Paid Leave Benefits – Parental leave / Volunteer leave / Study leave Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts / Free G’day Rewards membership / Loyalty recognition benefits. Our ESG Statement The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.Conditions of Employment Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. A Driver's Licence is essential. #J-18808-Ljbffr