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Director Customer Service

Salary: 125.00 -  150.00
Posted: 04-02-2025
Category: Customer Service
Parramatta, 
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Job Description

Director Customer Service Senior Executive Band 1 Salary: relative to experience, ranging from $209,444 to $232,498 Opportunity: Temporary full-time opportunity Location: Based in Parramatta Heritage NSW works with communities to protect, celebrate and manage our incredible heritage across NSW. If you are keen to be a part of a high performing, multi-disciplinary team that helps conserve and protect the Aboriginal, built and archaeological heritage of NSW, then this is the job for you! About you The successful candidate should possess strong leadership abilities and a thorough understanding of customer service principles, including the NSW Government’s Customer Commitments. The individual will be capable of leading teams to deliver high-quality, customer-focused services and internal business support. They should continually seek ways to drive positive change for customers and the business, and effectively lead complex projects and operational change initiatives. The ability to manage multiple competing priorities while delivering within rapid timeframes is essential. About the role As a Director Customer Service, you will lead a cross-functional team of approximately 35 staff, driving customer service and business operations. This includes a contact centre, digital products, grants, community engagement, the Blue Plaques Program, ministerial support, and business administration. This role is focused on transforming business operations, championing customer service, and ensuring that our investments align with government priorities, financial sustainability, and excellent customer service. Essential requirements Tertiary qualifications and/or extensive experience in relevant field Drivers’ Licence and ability to travel as required To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Wednesday, 29 January at 11:55PM. Should you require further information about the role please contact Lizzie Owers, Executive Director - Heritage at or on 02 8837 6306. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Looking for more information or assistance in applying? Our commitment to a diverse and inclusive workplace. How we encourage and support people with disability. Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing or contacting Graeme Ellis on 0437236477 (please mention reference number 540476). #J-18808-Ljbffr

Job Details

Salary: 125.00 -  150.00
Posted: 04-02-2025
Category: Customer Service
Parramatta, 

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