Director, Sales and Customer Success (APAC)
Join Australia’s leading educational video platform and enhance video learning experiences for schools Lead high-performing,... more info
Director, Customer Success
Salary:
100.00 - 125.00
Posted:
17-01-2025
Category:
Customer Service
Sydney,
Job Description
As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop and maintain accurate team forecasts Coach and guide teams through renewal and expansion negotiations Take ultimate ownership of all account relationships and manage customer and team escalations Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis Invest in building a set of proactive managers that focus on effective communication both internally & externally Prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teams Manage competing priorities in an ever-changing environment, displaying prioritization Who You Are: Someone with 2+ years managing managers and prior to that, 2+ years overseeing a high performing team of Customer Success Managers Experienced in Customer Success or Account Management, 8+ years of experience preferred with a minimum 3 years in the SaaS space Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities Familiar with the B2B tech space or with subscription based software preferred Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Sales training in MEDDIC and Command of the Message An inclusive company culture, opportunity to join our Community Guilds Intra-departmental mentor and buddy program for in-house networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP) Generous and competitive benefits package Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 17-01-2025
Category: Customer Service
Sydney,
Related Jobs
Customer Success Associate
As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of... more info
Associate Customer Success Manager
Associate Customer Success Manager Apply locations Sydney, New South Wales, Australia Posted on Posted Yesterday Job Requisition... more info
