Director - Member Support

Job Description

The Administrative Review Tribunal (ART) is currently seeking applications for a Director Member Support , to join the User Experience and Member Support team for a full time ongoing role. This position can be located in Adelaide, Brisbane, Canberra, Hobart, Perth, Melbourne or Sydney. Remuneration: The annual salary for the position is EL2 $135,732- $154,312 p.a., plus a generous employer superannuation contribution of 15.4%. About the ART: The Administrative Review Tribunal (ART) plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. Benefits: Flexible working options, and remote working to support you with your commitments outside of the ART. Competitive salary including generous superannuation employer contribution of 15.4%. Salary packaging options. Holistic health and wellbeing support including free annual influenza vaccinations and free eye tests. Christmas to New Year office closure with no deduction from your leave balance. Employee Assistance Program for you and your family. Reporting to the Executive Director, User Experience and Member Support, the Director - Member Support is responsible for leading a large, geographically dispersed team who provides a range of administrative support to Tribunal members in the management of applications for review (cases). This includes case file management, liaising with parties and responding to enquiries, providing hearings assistance where required, and preparing review-related documents. The section also provides some proofreading and non-legal research services to members and prepares Tribunal decisions for publication on the internet in accordance with relevant Tribunal policies. Please note that there may be a requirement for some interstate travel with this role. This role is responsible for: Innovation and Change: Identify innovative solutions and lead the implementation of new or changed ways of working fostering a culture of embracing change and continuous improvement. Leadership and Management: Manage geographically dispersed teams. Develop, coach and mentor staff, manage performance and identify training needs. Service Delivery: Lead the delivery of member support functions, ensuring consistent, accessible, timely and high-quality services to external and internal users. Strategic and Operational Advice: Provide high-level strategic advice to senior management, and day-to-day operational advice and guidance to colleagues on member support matters. Stakeholder Management: Build and maintain productive and collaborative relationships with internal and external stakeholders. About you: To be successful you will have: Demonstrated ability to lead and manage a team, cultivate a culture of collaboration, and model standards of behaviour consistent with APS Values, APS Employment Principles and APS Code of Conduct. Demonstrated ability to manage and implement change, identify opportunities for improvement, and promote a positive approach to dealing with uncertainty and ambiguity. Strong communication skills, including the ability to communicate complex information clearly, make persuasive recommendations, and adapt to the needs of different audiences. Demonstrated ability to think strategically, exercise judgement, and ensure alignment of section activities with organisational priorities. Proven capacity to deliver results, successfully lead or deliver complex projects, develop creative solutions, and manage risks appropriately. An in-depth understanding, or the ability to quickly acquire an in-depth understanding, of the Tribunal’s legislative and policy context, particularly in relation to the delivery of administrative support services to diverse users. Demonstrated capacity to establish and maintain productive relationships with a variety of stakeholders, work collaboratively to achieve outcomes, and negotiate successfully. Mandatory: Security Clearance - willingness to obtain and maintain. Relevant qualifications, training or experience related to one or more functions or powers of the Tribunal. More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description for this role, available from the careers page of our website, . How to apply: To be considered, all applications must be submitted online via the ART website. Please click on the Job Title you are applying for and click Apply at the bottom of the page and follow the instructions on the online application. Position Eligibility Requirements: The ART requires Australian Citizenship as a condition of engagement. All employees are required to undertake an Australian Federal Police Check and may be required to undertake a Health Assessment. Please submit a CV, Cover letter (of no more than 2 pages) and upload a separate document addressing all of the required Capabilities and Experience as detailed in PD. Applications close: 11:45pm (AEST) Sunday, 9 February 2025. We reserve the right to close this advertisement before the closing date if a suitable candidate is identified. We recommend you submit your application as soon as you are able. Should you wish to discuss this position, please contact: Title: Executive Director User Experience and Member Support We are a Circle Back Initiative Employer and commit to responding to every applicant. Please note a merit pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the ART, or the broader APS, within 18 months from the original advertised date in gazettal. The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: #J-18808-Ljbffr