Director, Port Services

Job Description

Director, Port Services Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Royal Caribbean Group’s Port Services Team has an exciting career opportunity for a full time Director, Port Services APAC reporting to VP Port Services. Position Summary: The Director of Port Services APAC has overall operational and financial responsibility for all Guest Port Services and Port Operations in the assigned regions: Northeast Asia, Southeast Asia, Australia, New Zealand and Pacific. This position leads the team of Port Operation Managers and Account manager(s) to manage all port agencies and the ground handlers in the APAC region, ensuring that all port and ship services for the Royal Caribbean International and Celebrity Cruises brands are achieved in a timely and professional manner according to established department and corporate standards. Essential Duties and Responsibilities: Develop goals, strategies and optimum approaches for overall operations. Collaborate with Department senior management to craft department strategic goals and objectives for both areas of Operations. Manage Port Ops and GPS team to ensure the port readiness for call or turn operations and identify the development plan to ensure company standards and guests experience is properly achieved and exceeded. Leads port development and readiness requirements and vetting needs in Asia. Oversees all Port related projects and acts as a liaison between various departments. Ensures team is developing turnaround programs and contingency planning in relevant ports. Travels to turnaround locations to oversee pier and airport operations and to perform site inspections for planning purposes (approximately 40% travel). Monitors and evaluate turnaround operations through site inspections, Brand Quality Audits, shipboard reports and guests feedback. Leads the local team and cooperates with HQ GPS, Global Security, Public Health, hotel teams to develop the customized and optimized check in/boarding process for the Asia market. Maintains a good-standing relationship with port authorities and relevant government entities. Identifies and enacts process improvements, process automation, and the creation of a departmental knowledge base. Represents and speaks for the best interest of the company and the industry on behalf of Royal Caribbean Group. Leads the Port Ops and GPS Team and contributes to the creation and management of the annual operating Port Operations budget. Emergency and Crisis Management: Responds to crisis involving ships operations and participates in planning and execution of crisis response plans. Works with various government agencies and other partners during emergency or abnormal operational situations. Supports the development of shoreside port Safety Plans. Qualifications, Knowledge and Skills: Minimum of 10 years of experience in operations and/or logistics, ideally with passenger flows and goods. Bachelor's Degree from four-year college or university; MBA preferred. Proven management experience of minimum 5 years. Strong experience in finance and operations is imperative. Must have in-depth knowledge of Immigration and Customs laws. Exceptional interpersonal and communication skills. Requires working knowledge of personal computers within a Windows environment. Ability to define problems, collect data, establish facts, and draw valid conclusions. We know there's a lot to consider. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. #J-18808-Ljbffr