Director of Food and Beverage

Job Description

Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Tasmania, Hobart Hotel: Hobart (HBAHO), 110 Liverpool Street As Director of Food and Beverage, you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience while following government regulations concerning health, safety, and other requirements. Your day to day People Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues. Train colleagues to ensure compliance and standards are met. Drive a great working environment for teams to thrive - linking up departments to create a sense of one team. Promote teamwork and quality service through daily communication and coordination with other departments. Recommend or initiate any HR-related actions where needed. Guest Experience Ensure all food and beverage equipment is operational and regularly cleaned. Ensure all food and beverage facilities, including banquet/convention spaces, are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints while maintaining a high level of guest satisfaction. Analyze guest insights to identify and meet customer expectations and build on guest loyalty. Regularly communicate with guests to ensure expectations are met. Responsible Business Manage hotel food and beverage marketing programs and participate in system-wide food and beverage marketing programs and promotions. Monitor competitor activity and industry innovation. Review and approve menu design and concepts with the Executive Chef. Ensure food and drinks are securely stored and stock is replenished to minimize waste. Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, materials, and equipment. Perform other ad-hoc duties as needed. May also serve as manager on duty. Help prepare the hotel’s annual budget and set departmental goals. Monitor budget and control expenses focusing on food, beverage, and labor costs. Identify additional sales opportunities with the catering office to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value. Ensure credit and financial transactions are handled securely. Accountabilities This is the top food and beverage job in a large, luxury, or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors. What we need from you Bachelor’s degree or higher education qualification in Hotel Management, culinary arts, or a related field. 4+ years of related experience, including management experience. Excellent communication and interpersonal skills. Ability to lead a large and diverse team. Must obtain certifications or permits as required by local governmental agencies. How do I deliver this We genuinely care about people and show this through our promise of True Hospitality each day. It connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it are specific, core service skills: True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. True Confidence: having the knowledge and skills to perform your role, giving guests the confidence to trust you during their stay. True Listening: focusing on what your guest is saying and understanding their wants and needs. True Responsiveness: providing guests with what they need in a timely and caring manner. If you don't quite meet every single requirement but believe you'd be a great fit for the job, we'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr