Dual role: Customer Service & Online Pick & Pack (Dispatch) – Part Time

Job Description

We are looking for someone enthusiastic to join our team with a dual role focused on (a) Customer service and (b) Pick and Pack - order fulfilment of our online store. You will be helping to service and engage with our customers (both direct and wholesale), mainly via email. The newly created role is based at our Headquarters in St. Kilda and is not a warehouse-based role. This role is a great opportunity to help surprise and delight customers in the Heath Lab community. About Health Lab… Health Lab is an Aussie Born snacking brand creating a daily moment of joy, without any guilt. All of our snacks are vegan-friendly, gluten-free, feature natural ingredients and are made in Australia. We simply create balanced, nourishing and delicious vegan-friendly protein snacks that help satisfy sweet cravings and (importantly) help you conquer adulting! We hope you love them. Your day-to-day: Customer service Communicating with customers & ensuring customer satisfaction on emails & live-chat Handle customer queries professionally, provide knowledgeable solutions and follow up as required Ensuring customer profiles & communication is documented Adopt our playful and fun tone of voice to help engage with customers in a way that aligns with our brand values Assist customers with delivery queries, and any last-minute additions to existing orders Help on-board wholesale customers Escalate product-related queries where necessary Packing and Fulfilment of online orders Picking and packing online orders Printing picking list for online orders as per the software Pick items accurately Pack orders as per the packaging standards making sure goods arrive in their original new condition Booking orders by choosing the correct courier Fulfilling orders in Shopify Communicating with co-workers Cleaning the workstation, and leaving everything organised Active learning/self-training is the best practice for packaging, our products, and our software. Occasionally packing social media or brand mail outs Quality control (QC) of items during dispatch & returns Admin Stock management Ordering more brand supplies to ensure we can fulfil orders to the highest standard This role… Initially, this role we estimate to be 15 hours per week (split across 3 days minimum) - with the opportunity to increase Hours are flexible, as long as the orders are packed each day during business hours We can be as flexible as possible for this role Position to begin in January 2025 Requirements Genuine passion and enthusiasm for customer service and helping develop a deeper connection with our community Previous customer service experience (either online or in-store) Strong organisational skills, ability to multi-task and show initiative Eligible for permanent work with no visa restrictions Picking, packing and processing of orders with precision Excellent attention to detail and accuracy Ability to keep up in a fast-paced working environment and meet deadlines Superb written and verbal communication skills Ability to stay motivated Comprehensive computer skills Positive, can-do attitude Experience with Shopify and ecommerce fulfilment (e.g. couriers) is a bonus The ability to work well within a fast-paced and energetic team environment #J-18808-Ljbffr