Duty Manager (Housekeeping)

Job Description

Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand. Job Description We are currently seeking an experienced, hands-on and professional Duty Manager (Housekeeping) to assist in the day-to-day running of the Hotel. The role is responsible for the overall operation and direction of the housekeeping department at our Oaks Cypress Lakes Resort. In this role you will be responsible for: Answering guest questions and monitoring the delivery of quality guest service. Controlling and purchasing within budget, all operating supplies, replacements, consumables and maintaining par levels including processing and coordinating payments/accounts for such purchases. Ensuring a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas). Maintaining accurate records, i.e. financial, maintenance; inventory (all aspects pertaining to the Housekeeping Department). Implementing a transparent communication process with all key personnel. Ensuring a productive and professional relationship with Housekeeping staff members and all contractor personnel. Overseeing daily on-the-job training for all Housekeeping Attendants. Expected Hours: 38 per week Location: 15 Thompsons Rd, Pokolbin NSW 2320 Annual salary: $73,348 (excluding superannuation) Approved Sponsor: Minor Hotels Australasia Limited (Previously Oaks Hotels & Resorts Limited) Qualifications Minimum 3 years experience in Housekeeping Management, with a strong track record of leading and managing housekeeping teams effectively. Exceptional people management skills, with the ability to motivate, train, and develop team members to achieve optimal performance. Extensive experience in controlling and managing departmental budgets, including the procurement, inventory, and replenishment of operating supplies, replacements, and consumables. Outstanding communication and interpersonal skills, fostering positive relationships with staff, guests, and other departments. Highly developed time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. A keen eye for detail, ensuring the highest standards of cleanliness are maintained throughout the property, while consistently adhering to procedures and safety guidelines. Ability to establish and enforce cleanliness standards, leading by example to ensure consistent and exceptional guest experiences. Strong problem-solving abilities, with a proactive approach to addressing challenges and implementing continuous improvements. Additional Information Join our positive and vibrant team and be rewarded with these team benefits: Highly competitive salary 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand Additional paid leave including Birthday and Study leave. Educational Financial support may be available to those who undertake development relevant to the company’s business requirements. NIB Insurance discounts Discount savings and cash back from over 400 popular retailers in Australia and New Zealand Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon) Discount on Furniture Wellbeing programs with Uprise (EAP) Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults Access to Minor Hotels ANZ paid parental leave benefits Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. #J-18808-Ljbffr