Duty Manager, Ticketing Services

Job Description

Check on the progress of your application Apply now Job no: 493813Work type: Variable time ongoingLocation: Melbourne - CBDCategories: Ticketing Services Lead and motivate key ticketing service teams Variable Time (30 hours/week) ongoing position Work in an iconic landmark conveniently close to public transport About the Role Variable-time ongoing position (30 hours per week). Salary band 3.1 $78,113.00 per annum (pro rata) plus superannuation. About you We’re seeking a confident, enthusiastic and passionate leader dedicated to making every customer experience remarkable. You align with our values and are genuine when interacting with people. If you have proven experience in delivering excellent customer service for event ticketing, we want to hear from you! Due to the scheduling of live performances and to support the 7-day Ticketing Services operations, the rostering of hours and days of work for this role will vary each week. Your Skills and Experience (selection criteria) Substantial experience in delivering customer service for event ticketing Demonstrated experience in effectively leading and improving the performance of a team in a customer service environment Moderate experience in financial reconciliation Proven experience in conflict resolution and creative problem solving – a high capacity to solve customer complaints Excellent planning and organisational skills Experience in the use of Tessitura will be highly regarded The Customer Service team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all these areas. Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts. Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment. For a glimpse into working at Arts Centre Melbourne click here. Enjoy Team Member Benefits Complimentary tickets Discounts at food & beverage outlets Discounted commuter benefits and onsite parking Access to wellbeing activities and learning and development programs Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour. Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages. We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to Please submit your resume together with a cover letter addressing the selection criteria by 11:55pm, Monday 20th January 2025 . Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date. Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer. Advertised: 10 Jan 2025 AUS Eastern Daylight TimeApplications close: 20 Jan 2025 AUS Eastern Daylight Time #J-18808-Ljbffr