Duty Manager - Triglav / Mekong

Job Description

ABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT. ABOUT THE ROLE We are currently searching for an experienced and dedicated Duty Manager to support the team at Mounties Triglav, in St Johns Park, and Mekong, in Cabramatta, on a full-time basis ! As a Mounties Duty Manager, you will be a customer focused professional that will be responsible for coordinating the daily operations throughout the venue to ensure memorable moments are created with all visitors. More specifically, some duties will include but are not limited to: Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations Ensure continuous improvement of our service delivery Attend and manage customer complaints and issues Supervision of employees including training and development as well as oversee and manage employee performance Assist with compliance requirements by accurately updating reports in Risk Manager ABOUT YOU To be successful for this role, you should ideally have the following: Hold a current RSA, RCG and Advanced RCG Competency Card, or willing to obtain A solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments Ability to build a coherent team and provide a high level of customer service Willingness to build long-term relationship with customers Ability to work both independently and in a team environment Possess a “hands on” approach and an impressive eye for detail Excellent practical knowledge of WH&S principals Impeccable grooming and presentation Exceptional oral and verbal communication skills Availability to work a flexible roster that includes days, nights and weekends OUR BENEFITS Paid above Award rates and allowances Opportunity to grow and develop your career Onsite Parking Uniforms provided Discounted gym membership Discounted meals with our restaurants onsite WHY MOUNTIES? We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice. GROUP WINNER OF: Western Sydney Business Awards – Employer of Choice 2020 Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020 Clubs NSW – Clubs and Community Award for Emergency Services 2023 If you have a positive can-do attitude and are ready to embrace an exciting new opportunity, we’d love to hear from you! #J-18808-Ljbffr