Customer Service Officer (Call Centre / Contact Centre)
WaterNSW Parramatta, New South Wales, Australia Join or sign in to find your next job Join to apply for the Customer Service... more info
EOI - Customer Care Call Centre Officer
Salary:
60.00 - 80.00
Posted:
06-03-2025
Category:
Customer Service
City of Greater Dandenong,
Job Description
We are seeking expressions of interest for Customer Support Officers on a full-time or part-time basis. We are working with one of Australia's largest networks of automotive, travel, and retail service providers. They run a National Support Centre providing 24/7 support to their membership base. Base pay range A$60,000.00/yr - A$65,000.00/yr Responsibilities: Respond to inbound calls and emails from customers daily, working towards daily individual targets Engage with customers to provide solutions to their issues & queries Provide excellent customer service at all times Meet the high standards expected within this company's culture and customer expectations such as call handling times and call quality Objection handling and having a focus on customer success Training will be provided Criteria: 1+ years dealing with customers in a phone-based role Proven experience in delivering a superior level of customer service including managing difficult customer conversations in a positive and professional manner Strong active listening, problem-solving, and rapport-building skills Experience with high volume phone/email enquiries Professional communication and interpersonal skills Note: This company is based in Melbourne's south east suburbs and you must be able to attend the office every day for the first 6 weeks for training. Seniority level Entry level Employment type Full-time Job function Customer Service Industries Telephone Call Centers Kindly understand that we anticipate a significant number of applications, and we will only be able to contact those candidates who have been shortlisted. We sincerely value your interest in advance. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 06-03-2025
Category: Customer Service
City of Greater Dandenong,
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