ERP Support Manager (MYOB Acumatica)
Job Description
BusinessHub is an MYOB Advanced Platinum Partner that helps mid-sized organisations to scale and grow using MYOB Advanced cloud ERP + Payroll + Workforce Management. We are a close-knit team of problem-solvers, strategic thinkers and innovators who are expanding and looking to hire like-minded individuals who share our corporate values: Available and Responsive – We’re there for our clients Professional and Efficient – We won’t waste our clients’ time or money Knowledgeable and Results Driven – We’ll get our clients where they need to be Job Summary This role focuses on providing functional application support for MYOB Advanced cloud ERP + payroll + workforce management, and you’ll be responsible for: Coaching our Support Consultants on how to investigate, trouble-shoot and resolve support cases. Monitoring support case progression and resolution times against our internal service standards. Receiving support escalations and resolving more complex software configuration issues. Planning the delivery of proactive support around the EOFY and scheduled software upgrades. Managing the development of our Advanced KnowledgeHub of ‘how to’ articles to streamline the client support experience. Whole-of-business systems exposure to our innovative clients who are running bigger and more connected businesses with MYOB’s cloud ERP + payroll + workforce management Friendly and supportive team environment that embraces diversity and innovative ideas Paid MYOB Advanced Certifications & Badges (if you are not already Level 3 Certified on MYOB Advanced) Induction program for your first 150 days followed by a Performance & Development Plan (PDP) that takes into account your individual skills, strengths and interests Work-from-home flexibility where necessary or agreed Career pathway: software module specialisation within existing role. Your Experience 5+ years of providing functional helpdesk support in relation to a mid-tier ERP system (MYOB Advanced, Acumatica, MYOB Exo, Pronto, Greentree, Sybiz, Accpac, SAP B1, Sage, MS Nav, MS GP, NetSuite) Strong understanding of accounting concepts and business processes (tertiary accounting/business qualifications are desirable) Positive leadership style Clear communicator with a passion for problem-solving and new tech Previous MYOB Advanced and payroll experience are highly regarded. #J-18808-Ljbffr