EUC Support Analyst

Job Description

Location: Brisbane Ref#: 494244 Description & Requirements About Us Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States. At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise and continue to provide the reliable, affordable energy the world needs for modern life and human progress. Santos is an important Australian domestic gas supplier and LNG supplier in Asia. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets. Santos will also seek to develop low-carbon fuels as customer demand evolves. For 70 years, Santos has been working in partnership with local communities, providing jobs and business opportunities, safely developing natural gas resources and from there powering industries and households. Santos seeks to deliver long-term value to shareholders through our diverse portfolio of high-quality, long-life, low-cost oil and gas assets, carbon storage resources and infrastructure. The Santos portfolio is value accretive and resilient across a range of decarbonisation scenarios. Santos has a climate transition action plan that will continue to evolve for the global energy evolution. Santos has a regional operating model with a strong local focus. The Company’s operating structure comprises three regional business units focused on enabling and executing corporate strategy. Two divisions – Santos Energy Solutions and Santos Upstream Gas and Liquids – are accountable for global portfolio management and strategy. About the Role We are seeking a skilled End User Computing (EUC) Support Specialist to join our Brisbane team, providing exceptional support to our employees and contractors. This role is pivotal in ensuring smooth operations across various channels, including walk-ups, phone calls, and chat support. As part of a collaborative team, you will help resolve technical issues, optimize processes, and contribute to a culture of continuous improvement. This position is offered initially on a 12-month fixed term basis. Key accountabilities include: Deliver EUC support in alignment with global standards and guidelines. Troubleshoot and resolve incidents and requests, ensuring quick resolution or appropriate escalation. Collaborate with team members to meet agreed KPIs and objectives. Actively contribute to our Knowledge Base and help maintain a self-help portal for employees. Analyse data to identify trends and opportunities for continuous improvement. Engage with employees across multiple channels and follow up to ensure satisfaction. Provide support on after-hours shifts and participate in on-call duties as scheduled. Travel to remote locations when needed for on-site assistance. Take part in activities such as Queue Management to ensure smooth service delivery. About You You will have sound experience in the IT industry, with a wealth of expertise across a variety of areas, including Service Centre, Desktop Support, and Infrastructure Support. Your in-depth understanding of IT Service Management frameworks, particularly Change and Release Management, enables you to efficiently manage and optimize IT processes. Your strong technical skills in troubleshooting, analysis, and solution development will allow you to resolve complex issues with precision. Furthermore, you will bring a proven track record of building effective relationships with a diverse range of stakeholders, underpinned by your exceptional written, verbal, and interpersonal communication skills. Your combination of technical expertise and communication skills will make you an asset to this IT support team. Ideally, you will be degree qualified or demonstrate significant training and experience within directly relevant role(s), within large corporate environments. How to Apply Applications must be submitted via the online recruitment system before COB Thursday the 6th of February 2025 . A requirement of this role is that you will need to have in place the legal work rights for Australia to apply. #J-18808-Ljbffr