Emerald Airport - Customer Service Officers

Job Description

Introduction:Join Star Aviation, a dynamic and rapidly growing leader in aviation services, where your expertise and leadership will drive excellence in a fast-paced, high-performance environment. We are committed to investing in top talent, offering industry-leading training, career progression opportunities, and the chance to be part of a company that values innovation, collaboration, and operational excellence.At Star Aviation, we don’t just offer jobs—we build careers. If you’re ready to take your aviation career to the next level, Star Aviation is where you belong!Description:As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.Successful candidates will need to pass a pre-employment medical before beginning in the role and will need to travel for mandatory training course (all expenses paid) which will take place in Brisbane from Monday 7th April - Friday 11th April.Due to the operations at the airport, shifts are on a rotating roster with early starts commencing from 0500, and afternoon finishes of 2000 (pending flight delays).Day to Day Duties: Deliver check in services on behalf of Star Aviation and its Airline customers in the correct application. Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures. Politely welcome passengers as they arrive at the terminal counter. Compare information on tickets with passenger data to ensure it all matches and is correct. Check bookings and issue boarding passes. Educate passengers about airport security protocols and luggage allowances. Safely direct passengers to the correct gate for their flight. Represent both the Airline and Star to the highest level ensuring customer satisfaction. Ensure the safe and secure operation of all equipment. Perform Boarding Gate duties including public announcements as per our client’s requirements. Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements. Action basic administration duties. Skills and Experiences: A valid Aviation Security Identification Card (ASIC) - or ability to obtain one. Experience with Aviation/Airline industry - desirable. A valid drivers license to commute to work. Ability to perform all duties at a high standard of customer service. Caring approach to dealing with people. Clear communication and good interpersonal skills. Excellent organisation and time management skills. Strong ability to multi-task, priorities and meet deadlines. Customer focus to deliver exceptional service. Ability to adapt to changing priorities and situations. Able to work well in a fast-paced team environment. Highly personable and able to communicate and influence a diverse range of stakeholders. Manual Handling procedures. Conflict resolution skills. Proficient in report writing, in plain and clear English. Intermediate skills for Microsoft Office Suite. Awareness of the importance in achieving on time performance goals in an efficient and safe manner. On Offer: Opportunity to be part of a family-oriented business where you are truly valued. Ongoing career training and development with in-house programs. Discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more! #J-18808-Ljbffr