Employee Support & Payroll Officer Job Details | Goodstart Early Learning

Job Description

Role: Employee Services & Payroll Support Officer Location: Murarrie, QLD (Turrbal /Yuggera Country) Employment Type: 12mth Fixed Term / Fulltime Join our dynamic team as an ES/Payroll Support Officer, where you'll deliver top-notch customer service and support across Employee Services and Payroll. If you're passionate about providing tailored, professional, and energetic assistance that enhances every customer interaction, this is the role for you! As part of our Centre Support Team, you'll be at the core of this mission, supporting our centre teams to create impactful, high-quality early learning experiences. Your work will help shape the future, ensuring every child gets the best start in life. Your Impact: As an ES/Payroll Support Officer, you'll have a direct impact by providing timely and professional support to customers across various channels, including phone, email, web chat, and more. Your role is crucial in documenting requests, resolving issues, and ensuring service excellence while adhering to the Privacy Act. You'll also assist in developing FAQs, complete outbound calls, and contribute to the team’s success by meeting performance targets and delivering exceptional service every step of the way. What Goodstart can offer you: Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay Access to discounted childcare (up to 15%) Discounted health care and access to employee wellbeing program with BUPA Exclusive discounts on travel, gym memberships, Apple and Dell products, and more. Free annual flu shot (optional) Option to purchase extra leave for even greater work life balance First Nations Support and Cultural Leave Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years. You’ll bring to the table: Passionate about delivering great customer service Energy, enthusiasm and empathy Excellent interpersonal skills with the ability to communicate effectively with a diverse range of people Exceptional listening skills Self-motivated with the ability to work on own initiative Attention to detail Good problem analysis and resolution skills Minimum 6 months inbound customer service experience. At Goodstart, we're not just Australia's largest provider of early learning and care – we're a passionate community of 15,000 team members across more than 660 centres, dedicated to nurturing over 60,000 children every day. As a not-for-profit social enterprise, our mission is to improve the lives of Australia's children and their families. How to apply: Click ‘Apply Now’ and submit your application. Applications will close 5pm Tuesday 18th February.We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. Have a question? Contact our Talent Acquisition Team via email: If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference. Supporting our people and protecting our children: We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection. Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check. #J-18808-Ljbffr