Engineer 1, Field Service - WA, Thermal

Job Description

Who we are: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation. As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs. Why Join Us? Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential Responsibilities: Operational Delivery: Carry out commissioning, service contract maintenance and after hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability. Maintain proper levels of relationships between the Company and our customers, by ensuring all service requests are completed in a timely and professional manner. At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner. Planning & Reporting: Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job, whether Liebert spares or consumables, must be detailed on the FSR. Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date. Time Sheets must be filled out correctly (i.e., accurately record of hours worked, and all call out and response times) and submitted to the Operations Manager or Thermal Supervisor by due date each week. A Doctor’s Certificate must be supplied for any more than two days absence from work due to illness/injury. Continuous Improvement: Continuous personal development and training for the technology in the critical cooling industry, attend Vertiv product training. Identify opportunities for business improvement in service delivery and service processes. To be aware at all times of opportunities for the Company to grow the business and report to Service management & sales. Requirements: Refrigeration Mechanic Trade Certificate Restricted Electrical Licence in relevant location Commercial acumen Technical knowledge in data centres, telecom, commercial & industrial or similar industries Proven track record within the Commercial Cooling or Critical Cooling Industry as a service technician Proficiency in Microsoft Office #J-18808-Ljbffr