Engineering Manager - Client Services & Support (Salesforce)

Job Description

Engineering Manager - Client Services & Support (Salesforce) Join our Banking and Financial Services Technology division, as we are on a mission to become Australia’s #1 Digital bank. You will lead the Customer Services Experience development team, which is working on delivering a next-level customer service by making use of AI inside and outside of Salesforce – join us on an incredibly exciting journey. As an Engineering Manager of teams working in Salesforce, you will own the SDLC of the digital experience focused Salesforce platform including feature design, quality assurance and integrations with our banking ecosystem. As well as technology ownership, you will own the hiring, retention and growth and development of an engineering team that meets the needs of the business and works well within the overall system architecture. You will mentor engineers, deep dive into technical problems, and provide leadership on complex technology issues, leading a team of Software Engineers (currently around 12 Engineers across 2 scrum teams). What you offer Computer science education or equivalent experience. Solid understanding of how to build scalable, maintainable and performant web applications. Product company experience with an understanding of how to build great products in an Agile environment. Demonstrated ability to work as part of a team with proven success at delivering complex engineering initiatives. Java experience a bonus! (relevant for our integrations). Strong technical background in Salesforce. Experience managing one or more software engineering teams. We love hearing from anyone inspired to build a better future with us; if you're excited about the role or working at Macquarie we encourage you to apply. About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. #J-18808-Ljbffr