Environmental Services / Custodial Operations Manager 2

Job Description

Role Overview Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 at UH Cleveland Medical Center located in Cleveland, OH . This position will report on a 1st shift schedule. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience. What You'll Do Be responsible for driving client and patient satisfaction scores. Provide a clean and safe environment for patients, visitors, and staff, and work closely with the Infectious Control department. Lead teams and departmental projects and initiatives. Effectively manage the Unit Operating System. Support a diverse and inclusive workforce. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs. 401(k) Plan with Matching Contributions. Paid Time Off and Company Holidays. Career Growth Opportunities and Tuition Reimbursement. More extensive information is provided to new employees upon hire. What You Bring Experience leading, training, and managing a team; a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery. Customer service and/or guest satisfaction experience in a healthcare or hospitality setting. Strong leadership skills and the ability to work independently to drive programs. Monitor compliance and reach project target dates of completion. Experience effectively managing projects within agreed-upon timelines. Results and safety-driven. Proficient with computers and other technology. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Associate's Degree or equivalent experience.Minimum Management Experience: 2 years.Minimum Functional Experience: 2 years of work experience in Housekeeping, Environmental, or Custodial Services. #J-18808-Ljbffr