Experience & Capability Manager

Job Description

This dual role offers a unique opportunity to grow your expertise across both Production and Buying! We are excited to welcome an Assistant Store Manager to our fashion-focused team at our Pacific Fair store. Are you looking for a dynamic role in fashion retail? Join our Forever New team as a Sales Assistant at our new Castletown store in Townsville! Are you passionate about styling and love delivering excellent customer service? Join us as a Concession Manager at our Carindale Myer pad. Design, deliver, and evaluate impactful and purposeful employment journeys across our diverse Retail, Head Office, and Warehouse network. Drive improvements across key customer metrics, focusing on acquisition, retention, and overall customer lifecycle management. Forever New is Australia's fastest-growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts, and creatives who have taken us from Melbourne to the world. THE PERKS WE OFFER YOU As a valued member of the Forever New family, you'll enjoy a wide range of exciting rewards and benefits: Benefit from a generous 40% employee discount, including periodic discounts for your family and friends. Indulge in daily subsidized coffee and lunch at the café downstairs. Enjoy the flexibility of loyalty and birthday leave. Receive recruitment referral incentives. Take advantage of our wellbeing and environmental incentives. Engage in continuous learning and development programs. Be recognized for your outstanding contributions. Enjoy the convenience of subsidized car parking. Thrive in our vibrant head office located in Cremorne. Gain exposure to a global business operating across 5 continents. YOUR DREAM OPPORTUNITY We are on the hunt for a passionate, high-performing People Leader who will play a critical role in shaping the future of our iconic brand. In this position, you will lead and collaborate with a team responsible for delivering a unique and highly coveted experience across all aspects of the employee lifecycle. Reporting to the General Manager of People & Culture, this exciting role will be accountable for: Developing and implementing enterprise-wide development and engagement programs. Partnering with our Business Units to identify critical future-focused capabilities. Optimising our talent engine to ensure our development and succession foundations are effective. Embed a greater sense of connection amongst our team. Identify practical solutions to strengthen our engagement and retention practices. Track and encourage team members' progression through training frameworks. Identify training gaps to evolve our current learning pathways. Work with P&C and Heads of Retail to develop a training and engagement calendar. Coordinate and facilitate training workshops. Identify and coach key SMEs in each market. Organise and coordinate engagement activities. Undertake store visits to review training outcomes. THE SKILLS AND EXPERIENCE YOU OFFER US This role requires a practical focus, underpinned by an empowering and authentic leadership style. You will possess: Experience and a love for Retail. Certificate IV in Training and Assessment. Bachelor’s degree in human resource management or related field is highly desirable. Minimum of 3-5 years’ experience designing and delivering training programs. Confident communicator with an engaging facilitation style. High emotional intelligence with the ability to inspire others. A keen eye for process improvements. Strong project management skills. Experience using Learning Management Systems. Familiarity with adult learning principles. Ability to build resilient relationships with stakeholders. Ability to work autonomously but also collaborate as part of a team. Creative and resourceful with a positive attitude. Join Forever New and become part of a community that values your uniqueness and offers exciting opportunities for personal and professional growth. Apply now and let your talents shine! #J-18808-Ljbffr