Experience Transformation Manager (Flexible Location)

Job Description

Workplace flexibility including monthly RDO Newly created position WWF-Australia Office location negotiable, Sydney preferred 12-month fixed term contract Join a diverse global network working for people and planet across 100 countries Work in a high performing, values-driven organisation You can find the full position description and selection criteria by clicking here . About Us WWF-Australia is an award-winning and innovative organisation determined to do things differently. We use our superpowers to partner in delivering nature-positive solutions, empowering communities, and halting climate change - in Australia, the Asia-Pacific region, the Southern Hemisphere and globally. We are a values-driven organisation with a diverse global network of local organisations working in 100 countries. We work as a catalyst with communities, First Nations, governments, businesses, innovators, and philanthropists towards our global mission: to build a world where people live and prosper in harmony with nature. About the Role The Experience Transformation Manager leads innovation and change to optimise the supporter experience towards our Mobilise Millions goals. This role utilises innovation, technology and AI to challenge, drive growth, unlock capacity and advance our revenue sustainability. This position functions as a change agent, facilitating rapid transformation and supporting the Experience team through these changes. Key Accountabilities Evaluates the productivity, impact and effectiveness of fundraising and advocacy campaign activities, processes and ways of working. Utilises data and insights to identify opportunities for enhancement or cessation across the Supporter Mobilisation portfolio and leads recommended changes that streamline operations and unlock capacity. Collaborates on the development of new products and propositions to increase sustainable income from existing and prospective supporters. Skills, Knowledge and Experience Demonstrated significant experience in a mass market fundraising role in a not-for-profit organisation across multiple channels. Demonstrated experience in change management and supporting teams through transformation process. Demonstrated experience in project management, leading cross-functional teams in collaborative projects. Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply. Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children. As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct. Applications Please include the following two attachments: (1) a cover letter/statements against the selection criteria and (2) your resume (CV). We may review applications and interview candidates on a rolling-basis, therefore we encourage you to apply at your earliest convenience. Note that applicants require current unlimited working rights in Australia to be eligible for this role. Closing Date: 11:59PM, Monday 24 March 2025 Contact: For any questions, please contact #J-18808-Ljbffr