FAS Intake and Triage Officer

Job Description

Utilise your reviewing and triaging expertise to provide support and advice to the Victims of Crime Financial Assist Scheme branch 3x Ongoing, Full-Time opportunities to work with a high-performing and passionate team in the Victorian Public Service This is a prioritised role for Aboriginal and/or Torres Strait Islander peoples, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010. About Us: This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime. The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 , the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge the harm done and be trauma informed, inclusive, and culturally safe. About the Role: Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete, including providing advice and support. This may include managing calls and responding to FAS enquiries, developing cultural support plans, and making referrals for Aboriginal and other victims engaging through the dedicated Aboriginal victims of crime team. Some of your duties will include: Identifying, analysing, and providing advice on documentary evidence requirements for Aboriginal and other applicants or their appointed representative to enable assessment of their application. Analysing applications to determine their priority and complexity using established policies, guidelines, and procedures. Identifying and analysing documentary evidence to respond to the immediate needs of Aboriginal applicants. About You: As an ideal candidate, you will possess: A demonstrated knowledge and understanding of the Victorian Aboriginal Community, both society and culture and the issues impacting on it. A demonstrated ability to communicate sensitively and effectively with members of the Victorian Aboriginal community. Demonstrated commitment to trauma-informed practice, including an understanding of the victim services system and the ability to liaise effectively to improve victim outcomes, applying an intersectional lens in service delivery, engaging in reflective practice, supporting and informing victims of crime, and considering lived experience in improving service delivery. Understanding of the nature and dynamics of family violence and sexual assault. Qualifications: A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable. How to Apply: Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work. #J-18808-Ljbffr