Family Adviser - multiple positions

Job Description

The Family Adviser provides effective screening, support, and referral services to clients of Relationships Australia NT (RA-NT). The position undertakes case management of sensitive client matters, enhances client and staff safety, and works collaboratively across RA-NT programs with counsellors, mediators, and other personnel. In addition, the Family Adviser will work closely with other service providers by engaging in targeted outreach activities. The Family Adviser is required to meet and comply with all relevant legislation and RA-NT policies and procedures, in particular the Behaviour Standards outlined in our Safeguarding Children and Young People Practice and Behaviour Guidelines. The Family Adviser actively participates in cultural safety and cultural fitness to ensure high standards of service for First Nations and Culturally and Linguistically Diverse clients. Key Accountabilities and Deliverables Provide a professional first point of contact for clients accessing Relationships Australia NT & assess for suitability and/or assist clients with referrals to other services. In collaboration with clients and from a strengths-based approach, develop safety plans to address immediate support needs. In collaboration with clients & from a strengths-based approach, complete an initial & ongoing assessment of risk of Domestic, Family, and Sexual Violence and client needs and provide timely and accurate referrals to relevant services as required. Work collaboratively with RA-NT personnel across the range of programs to undertake internal referrals and best place clients into the service most suited to their needs. Network with other agencies and service providers to ensure that clients are provided with an up-to-date and comprehensive range of options and referrals. Participate in other service provision, including the facilitation of educational groups, seminars, and outreach. Actively engage and participate in individual as well as group supervision and case consultation. Maintain accurate and thorough clinical case notes, client, and administrative records in accordance with organisational guidelines. Participate in a range of practical tasks that facilitate an effective provision of RA-NT services. Provide a high level of confidentiality regarding client and organisational matters and promote a positive image of the organisation in the community. Promote RA-NT’s services through professional and community networking, public information sessions, and other public relations and promotional activities, as required. Contribute effectively to a multi-disciplinary team environment and assist in general administrative or other duties as required. Undertake other duties or special projects and provide other assistance as directed by the Manager. Qualifications and Experience Tertiary qualifications in Social Work or other relevant areas with eligibility for membership of relevant professional associations (e.g., AASW, PACFA, ACA). Demonstrated experience in working in a professionally competent manner in a human services setting and an ability to engage distressed clients to identify their support needs, both in person, online, and by telephone. Ability to demonstrate professional competence appropriate to screening and assessment of people experiencing family and other relationship issues. Demonstrated case management experience including all aspects of information recording, file administration, and liaison with service providers to deliver effective client services. Advanced level of administrative skills and experience in the use of IT databases and computer systems. Experience in the provision of referral options for clients to access appropriate services. Knowledge of current theory and practice relating to family relationships and a demonstrated understanding of the relevance of domestic violence and child protection considerations when assessing a client’s needs. Demonstrated capacity to maintain confidentiality over sensitive client information and to contribute positively to a multi-disciplinary team environment. Experience in the provision of services to Aboriginal and Culturally and Linguistically Diverse clients and a willingness to participate in cross-cultural training and events. Exposure to or understanding of not-for-profit organisations. Requirements A satisfactory Northern Territory working with children check (Ochre Card). A satisfactory national criminal history check. A commitment to our Safeguarding Children Practice and Behaviour Guidelines. To obtain further information visit us at . Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact Jonathan on 08 89234999. Relationships Australia NT encourages applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community, and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs. #J-18808-Ljbffr