Family Connect and Support - Team Leader

Job Description

Position Purpose This position is part of MacKillop Family Services' Southern NSW program, within the Family Connect and Support (FCS) team. The FCS team provides high-quality services to vulnerable children, young people, and families, aimed at promoting safety and well-being through early intervention and prevention efforts. The role is responsible for the leadership and oversight of the Southern NSW FCS program, ensuring the delivery of services that align with MacKillop’s therapeutic practice framework. As part of the Southern NSW leadership team, this position involves supervising and supporting a staff team of five, while collaborating with key local stakeholders to enhance service delivery and create integrated support pathways. This is a full-time 38 hours position (or part-time 0.8 negotiable) reporting to the Southern NSW OOHC Coordinator and can be located in Batemans Bay, Cooma, or Queanbeyan. Primary Objectives Manage the FCS program to ensure the delivery of high-quality services that promote safety and well-being outcomes for vulnerable children, young people, and families. Lead a team focused on achieving positive outcomes, ensuring staff receive effective supervision, support, and development. Build strong local partnerships and stakeholder relationships to ensure an integrated service response, improved referral pathways, and interagency collaboration. Ensure services reflect MacKillop’s commitment to trauma-informed, strengths-based, and culturally safe practice frameworks. Maintain compliance with DCJ Service Program Specifications, Performance, Outcomes, and Accountability Frameworks. Key Responsibilities Lead a team to provide trauma-informed, culturally-safe services to families experiencing vulnerabilities. Coordinate intake and assessment processes to ensure comprehensive, strengths-based family assessments and timely responses. Ensure program targets and referral quotas for priority groups are met while maintaining budget compliance. Oversee caseloads and case allocation, ensuring a balanced workload based on staff expertise and capacity. Supervise staff practice, ensuring safe, inclusive family case planning and strengths-based interventions aligned with family empowerment, safety, and community engagement. Key Selection Criteria The incumbent will have: A tertiary qualification in management, social work, or a related field. Proven leadership skills with the ability to supervise and guide a multidisciplinary team. Demonstrated experience in managing and coordinating high-quality services that meet program specifications and client outcomes. Strong understanding of NSW's early intervention, prevention, and child protection systems, along with culturally safe, trauma-informed, child-centred practices. Please address the full Key Selection Criteria outlined in the PD as part of your application. Additional Requirements: Valid and current Driver’s Licence. Valid and current Working with Children Card. Valid and current NDIS Worker Check (for NDIS risk assessed roles). Satisfactory criminal history check conducted by MacKillop Family Services. What We Offer: A supportive and inclusive work environment. Opportunities for professional development and growth. The chance to make a meaningful impact in the lives of children, young people, and their families. Salary Packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay. How to Apply: Click Apply Now where you will be redirected to sign in to our recruitment portal. If this is your first time applying for a job with MacKillop, you will need to register for an account. For a step-by-step guide, please download the guide here: MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age. It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position. Shortlisting for this position may commence immediately so please submit your application as soon as possible. #J-18808-Ljbffr