Field Service Engineer APAC

Job Description

Field Service Engineer APAC page is loaded Field Service Engineer APAC Apply locations: AUS - RemoteTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: JR100571 By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Lunaphore is now part of the Spatial Biology Division of Bio-Techne. Lunaphore provides solutions based on a groundbreaking chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial biology with an intuitive approach. Permanent Contract Full-timeLocation: Sydney / Melbourne, AustraliaReports to: Manager - Field Service Engineering Overview: Are you ready to be a key player in Lunaphore’s exciting expansion into the APAC region? As our first-ever Field Service Engineer in the region, you’ll be at the forefront of supporting our rapid growth and providing cutting-edge service to our customers. Your role will be critical in ensuring seamless operation of our innovative technology, while also paving the way for future success across APAC. If you’re passionate about customer support, technical troubleshooting, and want to be a part of a dynamic team, this is your opportunity to make a significant impact! Main Responsibilities: Provide both remote and on-field support for pre- and post-sales activities, ensuring our customers have the best experience with Lunaphore products. Investigate technical issues and implement innovative solutions to ensure customer satisfaction and product performance. Install, maintain, and test Lunaphore equipment to ensure optimal performance and safety across the region. Develop an in-depth understanding of both the hardware and software aspects of our products. Perform basic staining assays and assist with testing protocols (training provided). Collaborate closely with the global technical team to provide feedback, troubleshoot, and improve our products. Capture and document customer feedback and technical details to improve product experience. Maintain clear, concise, and effective communication with customers, providing detailed reports and actionable insights. Take ownership of field support tasks, ensuring goals are met within established timelines. Be flexible and proactive, traveling to customer sites on short notice to provide hands-on technical support. Qualifications & Skills: At least 4 years in a field service engineering role in life sciences, diagnostics, medical devices, or related fields. Background in bioengineering, mechanical engineering, electrical engineering, or a similar technical discipline. Familiarity with life sciences or research environments is a plus. Strong troubleshooting, root cause analysis, and diagnostic skills. Previous experience in customer support or technical support roles. Exposure to IT helpdesk support for both hardware and software. Comfortable working in fast-paced, dynamic environments, with the ability to troubleshoot complex issues in real-time. Fluency in English (written and spoken); additional languages are a plus. Nice to have:Background in biology. Strong engineering mindset with the ability to adapt quickly to new technologies and processes. Experience in both Field Service Engineering and Technical Support. Experience with lab equipment or medical devices, and understanding of laboratory techniques. Why Join Bio-Techne: We offer competitive wages along with extensive benefits for employees and their families. We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan. We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more. We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging. We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property. About Us Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services.Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results. #J-18808-Ljbffr