Field Service Engineer / Technician - Customer Solutions Expert

Job Description

Company Description At LETO Technology Pty Ltd, we specialize in enhancing automation processes through innovative coding and identification solutions. Our team is dedicated to meeting the high efficiency and output demands of our clients, ensuring optimal performance and precision in every project. As an authorized distributor of Videojet Technologies in Australia, we pride ourselves on our reputation for providing superior after-sales service and reliable, cutting-edge solutions. Founded by a Technical Leader, LETO Technology brings a wealth of knowledge to the table, particularly in the field of date coding and identification systems. With a focus on delivering high-quality, practical solutions, we excel in implementing new systems and optimizing existing ones for maximum effectiveness. Our expertise spans creative problem-solving and corrective maintenance, allowing us to apply variable data to a wide range of products while maintaining strict adherence to GS1 standards. Driven by a passion for improving client workflows, we are committed to making a tangible, lasting impact that leads to remarkable results. At LETO Technology, we work closely with our clients to help them achieve their goals with precision and efficiency. Role Description We are seeking a highly skilled and motivated Field Service Engineer to join our team. The successful candidate will be responsible for troubleshooting, maintaining, and supporting high-efficiency equipment in the field, ensuring that our customers’ operations run smoothly. You will play a key role in meeting the high-throughput needs of our clients while delivering exceptional service. The role requires a blend of technical expertise, customer service, and strong communication skills. Key Responsibilities: Troubleshooting and Maintenance: Demonstrate a high level of competency in diagnosing and troubleshooting equipment issues in the field, ensuring minimal downtime and high operational efficiency for clients. Customer Support: Manage customer needs by providing tailored solutions that meet their high-throughput and high-efficiency requirements. Preventative Maintenance: Conduct regular preventative maintenance programs and scheduled services to ensure optimal performance of customer equipment. Sales Assistance: Collaborate with the sales team to assist in product demonstrations, providing technical insights and supporting customer inquiries. Installations and Commissioning: Oversee the installation, commissioning, and setup of new equipment, ensuring successful integration into customer workflows. Product Training: Provide comprehensive product training to clients, ensuring they understand the equipment’s operation and maintenance to maximize performance. Service Reporting: Provide timely, accurate, and detailed service reports, documenting all service activities, issues, and resolutions in a clear and well-written format. Key Skills and Qualifications: Tertiary or trade qualification in electrical or mechatronics disciplines. Strong technical troubleshooting and problem-solving skills. Experience in providing maintenance and support for high-efficiency, high-throughput equipment. Ability to work independently in the field while maintaining excellent customer relations. Strong communication skills, with the ability to deliver clear service reports and training sessions. Graphic design skills for creating visual materials to support demonstrations and client training. The Field Service Engineer will be an integral part of our team, contributing directly to the success of our clients by ensuring their equipment operates at peak performance levels. Job Type: Full-time Pay: From $48.00 per hour Expected hours: No less than 40 per week Benefits: Company car Schedule: Monday to Friday On call Overtime Weekend availability Supplementary Pay: Commission Overtime pay Performance bonus Education: Certificate I - IV (Preferred) Experience: Field service: 4 years (Required) Work Authorisation: Australia (Required) Willingness to travel: 50% (Required) Work Location: On the road #J-18808-Ljbffr