Field Service Tech

Job Description

About Us In the past 160+ years, driven by an entrepreneurial spirit and ownership mindset, we are dedicated to Making Life Better for our employees, customers, shareholders, and the planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and industrial solutions. Supported by over 80 respected brands, our products and services excel in very complex and harsh conditions. Our 20,000+ employees worldwide develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit . Job Summary The Field Service Technician will provide breakdown and general service for all makes of compressors and ancillary equipment, promoting Gardner Denver Service to ensure customer satisfaction through quality workmanship. The technician has the authority to initiate action when a non-conformance is identified and recommend solutions through designated channels. Responsibilities Customer Service Provide after-hours call-out assistance and call-back availability when rostered on duty. Conduct overnight field trips to service breakdowns, maintenance, and customer support. Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans. Provide internal and external customer support for the assigned equipment. Complete all documentation and administrative requirements. Pass sales leads onto sales staff. Achieve weekly and monthly productivity targets. Ensure company-owned equipment and premises are kept in a clean, presentable, and serviceable condition. Train, support, coach, and mentor new and existing colleagues. Breakdown, Maintenance & Repair Install, repair, and maintain the range of compressors. Contribute to the coordination, support, and day-to-day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carry out fault finding and repairs. Carry out technical preventative maintenance and general service work. Ensure that sites where servicing is performed are left clean and tidy. Health, Safety & Environment Conduct risk assessments and ensure the working environment is safe at all times, and activities conducted do not harm self or other employees or customer employees. Maintain safety compliance with the relevant legislation and regulations. Eliminate risks in the working environment by conducting housekeeping and working with the customer’s line manager to mitigate hazards before commencing work. Promote and support the reporting of incidents such as near misses, accidents, or equipment damage using the reporting system. Participate and conduct safety audits for assigned areas. Reporting Submit all risk assessments and job safety analyses within 48 hours of completion. Submit timesheets daily of hours worked, work conducted, location, and job number. Other responsibilities as assigned or required. Key Competencies Knowledge of compressors or similar is essential. Ability to converse and communicate technical and product information to internal and external customers. Intermediate computer skills (Word, Excel, & PowerPoint). Demonstrated analytical and problem-solving skills. Ability to determine root causes of problems. Organized self-starter. Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience. #J-18808-Ljbffr