Finance Business Analyst (Townsville On-site)

Job Description

Business Analyst (Subscription Billing - SaaS) (Townsville On-site) Please note, candidates must be based in Townsville, Australia and must have full working rights. Shortlisted candidates may be required to complete technical testing prior to the interview stage. We are seeking an experienced Business Analyst (BA) with a strong background in subscription billing within a SaaS environment. This role will bridge the gap between business needs and technology solutions, focusing on optimising billing systems, streamlining operations, and enhancing customer experiences. Key Responsibilities: Billing & Subscription Plan Management Design and optimise subscription plans and pricing models, ensuring flexibility for tiered, usage-based, and hybrid billing structures. Work closely with Finance and Product teams to define plan lifecycle management, including upgrades, downgrades, renewals, and cancellations. Ensure proration logic and discount structures are accurately implemented to maintain billing accuracy. Dunning & Revenue Recovery Define and improve dunning workflows to reduce involuntary churn, including automated retries, payment reminders, and suspension/reactivation rules. Collaborate with Finance and Customer Success teams to implement proactive revenue recovery strategies, including intelligent retry logic and customer outreach programs. Analyse dunning performance metrics and suggest optimisations to improve recovery rates and customer retention. Revenue Recognition & Compliance Work with Finance to define revenue recognition rules in compliance with IFRS 15 accounting standards. Ensure accurate revenue allocation for deferred revenue, subscription renewals, and prepaid plans. Define financial reporting metrics and automate reconciliation processes to improve audit readiness. Design and implement billing workflow automation to optimise invoicing, tax calculation, and payment collection. Collaborate with engineering teams to ensure accurate API integrations between billing platforms (e.g., Stripe Billing) and internal systems. Ensure seamless payment gateway integration, supporting multiple payment methods. Define refund, chargeback, and dispute resolution processes to align with industry best practices and minimise revenue loss. Enhance the customer billing experience by defining self-service portal improvements. Business & Process Analysis: Map and analyse current business processes related to subscription billing. Identify gaps, inefficiencies, and opportunities for process improvement. Develop and document future-state process flows. Requirements Gathering: Collaborate with stakeholders to gather, analyse, and document detailed business and technical requirements. Translate business needs into clear, actionable user stories, functional specifications, and acceptance criteria. Project & Stakeholder Management: Follow up with stakeholders to ensure smooth project delivery. Facilitate workshops, meetings, and presentations to align cross-functional teams. Document internal and external processes, ensuring stakeholders are aligned on requirements and deliverables. Data Analysis & Reporting: Perform delivery analysis to identify trends, bottlenecks, and opportunities for improvement. Develop KPIs and dashboards to track subscription metrics, billing accuracy, and revenue recognition. System Implementation & Support: Manage and prioritise the Team Backlog. Support the design, development, and implementation of billing systems and integrations. Engage with User Acceptance Testing (UAT) and Quality Assurance activities. Provide post-implementation support and continuous improvement recommendations. Key Requirements: Bachelor's degree in Finance, Business, Accounting, Information Systems, or a related field. 5+ years as a Business Analyst in a SaaS subscription billing environment. Deep expertise in subscription pricing models. Strong understanding of revenue recognition principles. What's in it for you? Forming part of an incredible team of passionate people and a supportive culture. 10 weeks fully paid parental leave available to all full-time employees (conditions apply). Before applying: Please note that you must be an Australian Citizen or Permanent Resident to be eligible for this role. #J-18808-Ljbffr