Finance Retention Manager

Job Description

Company Description Established in 1911, Dutton Automotive is Australia’s leading retailer and wholesaler of pre-owned luxury, exotic, prestige, family, and commercial vehicles, renowned for its reliable, customer-focused automotive services and a passion for its people.With a portfolio of eight distinct brands, Dutton Automotive offers unparalleled variety and expertise. Now part of the Japanese conglomerate Sojitz Corporation, the company benefits from the support of a global leader. Sojitz employs over 20,000 people and operates in 87 countries worldwide. Dutton Automotive is also proud to be a Co-Major Partner of the Essendon Football Club.Dutton Financial Services, a subsidiary of Dutton Automotive, is driven by a passionate team of highly skilled finance professionals committed to delivering a wide range of competitive finance solutions tailored to our customers’ automotive needs and goals.We finance Cars, Trucks, Plant & Equipment, Motorbikes, Boats, Caravans, Debt Consolidation and much more. Job Description We are seeking a highly motivated and strategic Finance Retention Manager to lead initiatives aimed at retaining and re-engaging existing finance customers. In this role, you will develop and execute strategies to maximize customer loyalty, manage a maturing finance customer database, and work closely with our Retail Sales teams to drive repeat business within our dealerships.Key responsibilities will include: Developing and executing Customer Retention Strategies Customer Database Management Collaboration and Stakeholder Engagement Qualifications Ideally, you will bring the following: Proven experience in finance retention, customer relationship management, or automotive finance. Strong knowledge of automotive financing, dealership operations, and customer lifecycle management. Excellent analytical skills with the ability to interpret customer data and develop insights. Strong communication and negotiation skills to engage customers and internal stakeholders. Ability to drive sales initiatives and work collaboratively with dealership teams. Experience in CRM systems and data-driven customer engagement strategies is highly regarded. Enthusiasm, motivation, and a positive mindset, fostering a great team and customer experience. Team-oriented approach, valuing collaboration and effective communication within the team. Additional Information At Dutton Financial Services, you’ll be part of a supportive and collaborative environment that values your personal and professional growth—just as much as delivering exceptional finance solutions for our customers. To help you thrive, we offer a range of benefits, including: Fully funded Employee Assistance Program (EAP), providing you with resources and support for both personal and professional needs. Company-funded flu vaccinations, ensuring you stay healthy year-round. Refer-a-Friend bonus, with an upfront payment when your referral joins us. A paid day off on your birthday, so you can celebrate you! Annual Family Fun Days, held across the country, for you and your loved ones. Essendon Football Club sponsorship benefits, with access to tickets, events, and other exciting experiences. We look forward to hearing from you! Seniority level Entry level Employment type Full-time Job function Sales and Business Development #J-18808-Ljbffr