Financial Crime Operations Manager - 6 Month Max Term

Job Description

Quality Assurance (QA) is a team of Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services: AML, CTF, KYC, Sanctions, ECDD, etc. You will be part of the Quality Assurance team in Financial Crime Operations (FCO) with a focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime. Quality Assurance footprint spans Australia and India. DO WORK THAT MATTERS As a Quality Assurance Manager, Financial Crime, reporting to the Senior Manager in QA, you will be responsible for leading and overseeing the work completed by the Sydney and India QA teams. This role requires you to be responsible for the design and effectiveness of the QA program, ensuring team skillsets and capability are aligned with QA activity coverage, delivery of high-quality reviews, and the identification of any individual and/or thematic quality issues identified. Additionally, your leadership will be key in maintaining the high quality of our operational delivery, change programs and working closely with the other operation leaders in the space to provide high-quality insights. You will also contribute to the Group’s goal of NPS+30 in 3 years and will play an important role in protecting our community. Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime. RESPONSIBILITIES Maintain an up-to-date understanding of the Anti-Money Laundering, Counter Terrorism Financing and Sanctions legal and regulatory obligations of the Group as they apply to your role. Actively contribute to the Group’s goal of NPS+30 in 3 years by prioritising our customers and their lived experience above all else. Undertake all activities in line with the Group's values and prescribed methodologies, strategies, and policies. Responsible for the day-to-day management and oversight of people and processes and associated KPIs including quality, volumes, rosters, systems, and workflow. Ensure coaching sessions with each of your direct reports are completed, including development planning and performance discussions. Perform regular side by sides and provide timely feedback to ensure quality standards are met. Stay abreast of financial crime and security-related trends and emerging issues, proactively identifying, understanding and acting on and/or escalating current and future risks to the Group. Understand and proactively identify, report and escalate incidents, issues, and risks within Group timeframes. Drive a culture of continuous improvement by proactively identifying opportunities to increase efficiency and effectiveness of processes. Accurately record customer interactions, findings, and decisions within the appropriate Group systems in a concise and timely manner. Other tasks relating to the management of financial crime processes as directed by your manager. You will report directly to a Financial Crime Operations Senior Manager . On any given day you will Adhere to the Code of Conduct - the Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people. Responsible for driving and overseeing the day-to-day management and oversight of quality, volumes, rosters, systems, and workflow. Drive a high standard of the teams capability uplift relating directly to AML/CTF & Sanctions processes, including 'train the trainer' sessions or staff awareness training. Play an active role in ensuring the forecasting team is across volume drivers which may affect supply vs demand. Champion Continuous Improvement (CI) culture within the team, consistently looking for new opportunities to further optimise and streamline existing processes. Responsible to ensure changes to policy process and procedures within the team are delivered and communicated effectively. Responsible for reviewing all quality issues/rework which arises, effectively drawing out thematic and building spotlight sessions and action plans to improve results and plans documented to be within tolerance levels. Develop and grow your direct reports through leadership. Build and maintain strong relationships and stakeholder management with the RACO, Line 2, FCC, and Risk teams. Produce reporting and insights along with recommendations to reduce errors and emerging trends on a daily, weekly, monthly, and ad hoc basis. Participate and manage strategic initiatives that deliver benefits to the business and improve our way of working. Maintain an operating rhythm with Operational Managers to provide insights and trends as well as understand root causes of systemic quality issues. Conduct risk management responsibilities including ensuring CAP requirements are met, minimising the risk of compliance breaches within RACO, participation in assurance and audit reviews as well as implementing action items. Oversight across incidents ensuring the teams are raising and managing incidents raised through RiskInSite and identifying key themes to address potential gaps. Raise any risks or issues identified through the appropriate channels and contribute to remediation activity to mitigate any risk. We’re interested in hearing from people who have Transaction monitoring SME experience required. Experience in a fast-paced, high volume operational environment required. People leadership and management experience required. Experience in a financial crime, regulatory or law enforcement operations role preferred. Experience in working with data, reporting, and analytics to make informed decisions preferred. Completion of tertiary education preferred. Proven experience in leading large scale and complex change programs across multiple streams. Deep knowledge and experience in Financial Crime and reporting obligations or Financial Services. Experience in identifying and applying risk Management principles and disciplines. Continuous improvement mindset with a passion for learning and development. Knowledge in AUSTRAC reporting requirements. #J-18808-Ljbffr