Food & Beverage Duty Manager (Full Time) | InterContinental Sanctuary Cove Resort

Job Description

Food & Beverage Duty Manager (Full Time) | InterContinental Sanctuary Cove Resort Hotel Brand: InterContinentalLocation: Australia, Queensland, Sanctuary Cove Hotel: Sanctuary Cove Resort (BNEQL), Manor Circle, 4212 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. At InterContinental Sanctuary Cove Resort, we are looking for a full-time Food & Beverage Duty Manager to join our team. What is the job Responsible for providing day-to-day leadership across the food and beverage operation; maximising financial returns, driving development of people, creating and maintaining unique guest experiences, executing on brand standards, and building awareness of the resort, its product offerings and brand in the local community. In addition, the role is also responsible for ensuring compliance with all governmental regulations concerning health, safety, or other licensing and applicable legislative requirements. Your day to day Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee, implement and drive any staffing related actions in accordance with company rules and policies for the Food & Beverage Department with support from Human Resources. Direct day-to-day staffing requirements, plan and assign work, and establish performance expectations inline with budget and control expenses with a focus on food, beverage, and labour costs within the operation. Educate and train all team members in compliance with governmental regulations. Ensure colleagues are properly trained in quality and service standards and have the tools and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviours, hallmarks and license agreement mandates within the Food & Beverage Operation. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations within the Food & Beverage Operation. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Collaborate with other Department Heads to ensure that all the facilities and equipment are cleaned and maintained as required, and service periods run smoothly. In conjunction with the Management team, analyse financials to drive revenue, future profitability, and maximum return on investment of the Food & Beverage Operation. What we need from you Bachelor’s degree/higher education qualification/equivalent in Hotel Management, or related field plus 4+ years of related experience, including Management/Supervisory experience. Must obtain certification or permits as required by local governmental agencies. **You must have full working rights in Australia** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr