Food and Beverage Operations Manager

Job Description

Add expected salary to your profile for insights When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. About Ode Hotels Ode Hotels are stories to stay in. The kind of places that are part of something bigger. That’s the beauty of old buildings: they beckon you to read between their lines. Stained glass has a colourful past. Sandstone traced is nature’s braille. As time goes by, community and culture leave their indentations, and guests leave wanting to come back. Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space. About The Inchcolm Over a century young, this Neo-Georgian belle shines with original charm and historical character, as if to say, take a leaf out of my book: stay true to yourself, an original is worth more than a copy. It’s no wonder, really, that this heritage-listed hotel remains a much-loved Brisbane landmark. Home to 50 generous guest rooms, each dressed in their traditional best, complete with modern amenities and city views; places to politely excuse yourself to for rest and restoration. About the Role An exciting opportunity has arisen as a Food and Beverage Operations Manager at The Inchcolm Hotel. Responsible for the day-to-day operations of the Food and Beverage department, this hotel-based role reports directly to the General Manager. Responsibilities of the role will include, but are not limited to: Monitor the day-to-day provision of quality customer service in each of the Food and Beverage outlets, ensuring a high level of consistency. Hands-on approach to the coordination of the department, whilst guiding the team. Maintain clear communication with both internal and external guests and suppliers, building and maintaining client relationships. Engage with customers to anticipate their needs, address inquiries and resolve issues recognizing each opportunity for growth. Manage VIPs and special requests with care and attention to detail. Comply with all WH&S policies and protocols, staying up to date with relevant changes. At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting. Australia and NZ’s largest and most diverse experiences company. Skills & Experience 3-4 years in a similar operations role. Holder of Responsible Service of Alcohol Certificate. Excellent written and verbal communication skills. A passion for all things Food and Beverage! If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts at EVT Careers . Your application will include the following questions: Do you have experience in a role which requires relationship management experience? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years' experience do you have as a Food and Beverage Operations Manager? Have you worked in a role which requires a sound understanding of OH&S/WHS? Do you hold a current Responsible Service of Alcohol (RSA) certificate? #J-18808-Ljbffr