Front Of House/Office Manager

Job Description

The Front of House/Office Manager role is a senior position in the administration function at Chambers Russell Lawyers. This role is responsible for providing operational support to the growing Queensland team across two offices, acting as an integral member of the local Queensland team, a Queensland-dedicated member of the national CRL Operations team, and as a representative of the firm to office visitors, firm clients, and local suppliers. The role involves managing reception and local office processes in line with national standards, including effective office and reception management, onboarding and offboarding support for employees, business development event support and coordination, and supplier and stock management for our two Queensland offices: our main office at Robina on the Gold Coast and our office in Brisbane. Main Duties: Reception Coordination Overseeing the reception function; Diary management (including scheduling in the CRL calendar); Booking conferences, meeting rooms, and other appointments; Arranging catering and coffee service for meetings and seminars; Ensuring phones are diverted for relevant staff working from home or on leave; Managing incoming correspondence (eservice, info, faxes); Administration Duties Assisting with the archiving process; Implementing and maintaining office policies and procedures; Banking cheques; Ordering business cards; Completing ad-hoc administrative tasks from lawyers and other staff; Office Maintenance Overseeing office maintenance, liaising with vendors, service providers, and landlords; Ensuring all supplier orders are being made correctly; Maintaining stock levels; Maintaining office areas (including kitchen, office furniture, meeting rooms); Ensuring compliance with health and safety regulations; Managing the service portal; Setting up workstations and hot desks; Staff & HR Support Assisting with onboarding new employees, ensuring they have the necessary equipment and resources; Supporting HR functions such as maintaining employee records, coordinating training sessions, and handling general staff queries; Reporting and communicating on office attendance; Business Development Support Assisting with arranging and coordinating the execution of Queensland business development activities and events that are part of the national BD calendar, such as education sessions, seminars, and other initiatives; Skills, Knowledge & Experience: Minimum three years previous experience in administration, reception, or office management; Excellent attention to detail; Strong verbal and written communication skills; Able to communicate with others in a warm and helpful manner while building credibility and rapport; Well-developed time management skills, with the ability to manage multiple projects simultaneously and flexibly respond to changing priorities; A willingness to learn, a positive approach, and strong initiative; A capacity to maintain focus on the desired outcome of any project; Proficiency in the MS Office suite; Commitment to upholding the firm’s values: integrity, humility, zeal, growth, collaboration, and excellence. Please apply with an updated CV. #J-18808-Ljbffr