Front Office Duty Manager Kingfisher Bay Resort, K'gari (Fraser Island)

Job Description

Front Office Duty Manager Kingfisher Bay Resort, K'gari (Fraser Island) is hiring! Join to apply for the Front Office Duty Manager role at SeaLink Marine & Tourism . The Opportunity We are looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our front office department, working within a very busy and friendly team-oriented environment at Kingfisher Bay Resort on K'gari. You are someone who brings professionalism, truly loves what they do, understands the importance of teamwork, is self-motivated, and thrives on providing exceptional guest service. This is a full-time permanent position offering a rotating roster that requires the willingness to relocate to the island for this "live-on" position. About The Role The Front Office Duty Manager is responsible and accountable for overseeing our front office administration and reception operations and driving an exceptional customer experience focused environment. The key role will be leading Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper front office management. About You To excel in this role, you should possess the following qualities and qualifications: Previous experience in a Front Office Duty Manager role or transferable knowledge and skills would be advantageous. 2+ years Front Office experience within a 3-star or higher Hotel/Resort. Knowledge of property management systems. Proficient in using hotel booking software (Maxial, Respax, Opera, Events Pro, etc). Experience working within a fast-paced environment that is subject to regular change. Self-motivation and the ability to work independently, even during unsupervised shifts. Keen attention to detail, quick thinking, and a knack for problem-solving customer service challenges. A dedication to providing a professional level of service, coupled with a "can-do" attitude. Possession of a current First Aid Certificate or a willingness to obtain one. A valid open QLD driver's license. The legal right to live and work in Australia. If you are a dedicated and service-oriented individual looking to make a difference in the hospitality industry while enjoying island life, we encourage you to apply. The Benefits - Conditions Apply Annual $1000 SeaLink Employee Travel Allowance. Access to Worldwide ALL Heartists program. 25% off resort dining, retail, and spa. Access to Employee Training Programs. Employee Award Programs. Free island K'gari Explorer Tours. Free ferry transfers to and from the island. Access to the Sandbar pool and staff gym. About Us SeaLink K'gari is part of SeaLink Marine & Tourism , one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises, and Kingfisher Bay Resort, we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve. Living and working in paradise… we can’t think of anything better! How To Apply Click APPLY to upload your CV and cover letter and to complete your application. All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits. We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability, and people from diverse cultural backgrounds. #J-18808-Ljbffr