Front Office Duty Manager | Relocate to Gold Coast

Job Description

Join a large & trusted Australian Brand Generous employee benefits & discounts on RACV products & 10 resorts Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. As one of Australia’s leading conference and events resorts, we offer luxury accommodation, multiple dining outlets, day spa and a championship golf course. We are committed to providing guests with exceptional services and luxurious experiences. About the Opportunity Are you a passionate hospitality professional? We are seeking a dedicated Front Office Duty Manager to join our vibrant team and deliver exceptional guest experiences. Your Key Responsibilities Supervise and support the rooms division team, including receptionists, concierge, reservations & leisure attendants Respond to guest enquiries, requests and complaints promptly and professionally Ensure smooth and efficient reception service and procedures Monitor room availability and coordinate with housekeeping and maintenance teams Assist in managing reservations and room assignments, using PMS Opera Assist with rosters, training and mentoring team members Ensure the property presentation is maintained to a high standard Maintain a safe environment for staff & guests Collaborate with other departments to respond to incidents and emergencies What You’ll Need to Be Successful Full availability and flexibility to work day and afternoon shifts on a rotating roster between approx 6am-11pm, incl. weekends & public holidays eg. 7am-3pm & 3-11pm Previous front office supervisory or management experience in a 4-5 star hotel/resort Proficient in MS Office & PMS, Opera desirable Hold or be eligible to obtain a Qld WWCC Blue Card, RSA, First Aid & CPR Current drivers licence Leadership skills in training and developing teams Excellent communication, negotiation, and problem solving skills Knowledge of medical, emergency evacuation and fire procedures Excellent grooming & personal presentation We Are Offering Competitive salary starting from $75,000 + super, based on experience Great discounts on accommodation at 10 resorts, dining + more Free roadside assistance & up to 50% discount on insurances incl travel, vehicle, home + more Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more Complimentary parking onsite Laundered uniforms Employee of the month awards & recognition Supportive and collaborative workplace culture The RACV Difference Challenge yourself with diverse work and go further than you thought at RACV. Application Process Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. Applicants for this role will also be required to provide evidence that they have a current Working With Children Check or are willing to obtain one. Submit your CV via the link below. #J-18808-Ljbffr