Front Office Manager - Canberra

Job Description

Meriton Suites currently has an opportunity for a qualified Front Office Manager to join our popular Canberra property. About the Role The Front Office Manager plays a key role in overseeing and supporting the Hotel Manager in all operational aspects of the hotel, with a strong focus on Front Office, Housekeeping, Maintenance, and Payroll. In the absence of the Hotel Manager, you will take full responsibility for the property’s management, ensuring smooth operations and an outstanding guest experience. Your key responsibilities Oversee and track all projects involving Front Office, Housekeeping, and Maintenance teams, ensuring timely completion. Ensure all operational expenses align with budget expectations across all rooms division departments. Work alongside the Hotel Manager to manage Capital Projects and meet priority ownership deadlines. Oversee payroll processing and staff rosters in the absence of the Hotel Manager. Maintain and uphold Meriton Suites Brand Standards across all operations. Conduct daily property inspections to ensure cleanliness, safety, and operational efficiency. Identify and report any cleanliness, maintenance, or safety issues for timely resolution. Ensure guest requests and complaints are addressed promptly, professionally, and with empathy. Monitor and respond to guest feedback across platforms within two working days. Monitor and control operational costs, particularly during low-revenue periods. Ensure the team has up-to-date knowledge of local attractions and dining options. Oversee critical financial and operational reports, including VIP Reports, Zero Rates, Long Stays, Daily Banking, House Accounts, Credit Check, Float Check, and Group Arrivals. Monitor and ensure quick turnaround of Out of Order suites to minimize downtime. Conduct security audits on master keys and access cards, ensuring accountability and compliance. Investigate property damages, ensuring responsible parties cover costs. Report and document guest misconduct or evictions for blacklist considerations. Ensure all incident reports are documented accurately and escalated as needed. Submit monthly order requests while adhering to inventory and budget guidelines. Promote Workplace Health and Safety (WHS) compliance and safe work practices. Liaise with National WHS Manager and train staff on emergency procedures and oversee biannual emergency drills. Foster an inclusive and diverse workplace by ensuring compliance with anti-discrimination policies. Liaise with People and Culture team to manage recruitment, onboarding, and performance evaluations across departments. Provide continuous staff training and development, ensuring high service standards. Collaborate with the National Learning and Development Manager to enhance staff training and guest service standards. Ensure timely completion of assigned management tasks and respond promptly to requests. Maintain strong communication with senior management and stakeholders. To be successful in this role you will Minimum of 5 years’ experience in the hospitality industry, 2 of those years’ experience needs to be in management position. Previous management experience in a 4/5-star property. Degree or Diploma in Hospitality Management or Business. Proven leadership abilities. Strong knowledge of the hotel/serviced apartment sector. Previous experience with a known Property Management System. Fair knowledge of workplace relations. Previous experience in Training and Development. An understanding of revenue and financial reports. Why Meriton Suites? Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally. Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra, and Melbourne. ‘Merit Academy’ our online training platform to further develop your skills and knowledge. Paid Parental leave. Access to Employee Assistance Program (EAP) to provide professional and personal advice. Friends and Family discounts. Team activities and social events. Induction program for all new starters. If you would like to be considered for this opportunity, please click on the Apply Now tab below. Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally. #J-18808-Ljbffr