Front Office Manager Lancemore Mansion Hotel Werribee Park

Job Description

Front Office Manager Lancemore Mansion Hotel Werribee Park An exciting opportunity for an experienced Front Office Manager to lead the team at one of the grandest hotels in Australia. We are on the hunt for an experienced and charismatic Hotel Front Office professional, to lead our guest-focused team in an influential role! Reporting to the General Manager, you will oversee the entire Front Office operation and develop a high-performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback, and a hands-on leadership style. About The Role Award-winning 5* boutique hotel with a restaurant and spa, attracting leisure, corporate, conferencing, and wedding guests. Lead & support a service-focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork. Develop the team by implementing effective inductions, ongoing training, delegation, and feedback. Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency. Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system. Effectively manage guest feedback and handle complaints. Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays. About You Experience in a similar role - Exposure to FO Hotel leadership/management is essential. Hands-on leadership skills that inspire and support the team, particularly during those 'mad rush' moments. Team player, great personality, and a passion for delivering the best service possible with a boutique vibe. Ability to work under pressure in a fast-paced environment, by taking initiative, prioritizing, and working collaboratively. Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities. About Mansion Hotel & Spa Quite literally one of the grandest hotels in Australia, the Lancemore Mansion Hotel Werribee Park is a cosmopolitan haven of tranquility and charm. Set amongst 10 stunning acres of formal English gardens, expect grand architectural details, 91 curated suites, conference and meeting facilities, wedding and event spaces, Joseph’s restaurant and bar, a signature L.M. Spa, indoor magnesium pool, spa, and gym. Why work for Lancemore Hotels? We strive on constantly growing and seeking approaches to be better in everything. You will be joining a high-performing workplace that believes in developing new talent and empowering people to drive their own results. We value our people and, as such, offer career progression, generous staff discounts, companywide incentives, and team social activities. If you are a talented, enthusiastic, and performance-driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... Apply Now! Or contact us for a confidential discussion at Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Seniority level Not Applicable Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr