Front of House (FOH) Manager - Southside

Job Description

Front of House (FOH) Manager - Southside At Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand from 14 to 60+ clubs by 2029. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires. As the Front of House (FOH) Manager, you’ll lead the Cartel Concierge and Kids Cartel teams to ensure our members experience exceptional service every time they call or walk through our doors. Your leadership will energise our team and drive performance across key areas, including high-level customer interactions, retail sales, and customer retention. If you’ve supervised a small team but haven’t yet stepped into a managerial role and are looking to progress, this is the perfect opportunity for you! Key Responsibilities: Customer Service Management: Handle cancellations, high-level queries, and debt collection to ensure our targets are met, maintaining the utmost professionalism. Front-of-House Excellence: Manage the front desk, including advertising, merchandising, and cleanliness, ensuring our club looks and feels welcoming. Retail & Inventory: Oversee inventory for supplements and beverages, motivate the team to hit retail targets, and keep the retail scoreboard updated. Team Leadership: Support, train, and supervise the Cartel Concierge team, ensuring we have a well-prepared team during peak hours and an exceptional service culture. Recruitment & Onboarding: Work with the Club General Manager to recruit, trial, and onboard new team members, building a passionate team from the ground up. Member Engagement: Address member complaints, guide team members in handling queries, and, when needed, lend a hand in the café. What you'll need to succeed: Experience & Drive: 3+ years in customer service roles. Customer Focus: A natural relationship builder who thrives on helping others achieve their goals and consistently delivers outstanding service. Problem-Solving Skills: Strong ability to resolve issues and empower your team to overcome obstacles. Fitness Enthusiasm: A positive role model who embodies healthy values and loves the fitness industry. Computer Savvy: Confident in using systems and learning new tools. Qualifications: Current First Aid & CPR Certificates (or willing to acquire), and full Australian working rights. What we'll offer you in return: A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand. Career Growth: Opportunities for training, development, and advancement through our Future Leaders program. FREE gym membership to all Fitness Cartel locations. Access to Merse Wellness Spas at discounted rates. Birthday Leave - have your birthday off, and get paid for it! Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more. How to Apply: Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today! Note: Only candidates meeting our selection criteria will be contacted. No agencies please! About us Fitness Cartel, where our relentless pursuit to be the best version of yourself isn't just a motto—it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family. #J-18808-Ljbffr